Non-Clinical Patient Navigator III - Oncology - 138131

Moores Cancer Center is one of just 57 National Cancer Institute-Designated Comprehensive Cancer Centers in the United States, and the only one in the San Diego region. This designation is reserved for cancer centers with the highest achievements in cancer research, clinical care, education, and community contributions. Moores Cancer Center strives to stay at the forefront of cancer care in a patient-centered environment. To support this mission, The Moores Cancer Center Patient Navigation program was launched in 2016 and provides proactive and unifying support for patients and families across the continuum of care.

The Patient Navigator serves as a non-clinical resource and liaison for Head & Neck Oncology their families. This assist individuals in navigating all aspects of the healthcare system and use their knowledge of the unit or clinic to resolve issues and identify opportunities to enhance patient satisfaction. The role collaborates closely with department managers to meet patient expectations, support quality outcomes, and strengthen a patient-focused culture.

Key Responsibilities:

* Initiates contact and establishes ongoing, proactive communication with patient and families at each new phase of treatment.

* Assists patients and family members in identifying concerns throughout treatment and facilitating timely communication for problem resolution with appropriate care team member.

* Documents communications with patients, family members and UC San Diego staff members in EPIC (Electronic Medical Record).

* Participates in program data maintenance and tracking as assigned by the supervisor.

• Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three (3) years of related experience/training.

• Thorough knowledge of Patient Rights and Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations. Knowledge of Medical Terminology.

• Demonstrated knowledge of data collection, compilation, and analytical techniques.

• Excellent analytical and problem-solving skills. Ability to develop solutions, recommend changes, and follow through with implementation.

• Proven skills to comprehend and assess patients' grievances to quickly locate an appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved.

• Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff, and physicians.

• Excellent analytical and problem-solving skills, including the proven ability to develop solutions, recommend changes, and follow through with implementation.

• Excellent written and verbal communication skills, with the ability to engage effectively with patients, families, and care teams, including those with varying language needs.

• Proficiency with Windows-based software, including Microsoft Word, Excel, and Outlook. Must have knowledge of computer systems and software used in the functional area.

• Experience working with head and neck oncology patients.

• Prior experience working in a large, academic medical center environment.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace