* Provides patient care, assessment and planning in close collaboration with the physician, APP and multi-disciplinary teams. Is responsible for facilitating patient communications as needed, including but not limited to phone calls and MyChart messaging and will utilize resources efficiently and effectively * May be responsible for administering treatment and medications per policy, as needed * The incumbent has the added responsibility of providing a communication as a direct liaison between provider and patient, making certain that the patient's questions and concerns have been addressed.
- This position will utilize clinical protocols to facilitate patient care and support
* Demonstrates the knowledge and skills necessary to provide care, based upon physical, motor/sensory, psychosocial, and safety appropriate to the age of the patient served. * Uses EPIC to document all chart and phone encounters, identifies potentially avoidable/non-reimbursed events, quality indicators and core measures. * Maintains documentation, which is in compliance with regulatory guidelines and/or accrediting bodies. * Maintains confidentiality of all medical and department records. * Must be able to ensure all matters related to patient information are kept secured, meeting confidentiality compliance standards set by TJC and HIPAA. * Creates a relationship-based patient experience for patients and clinical team. Improves the patient care experience. * Coordinates patient communication and follows-up on a regular basis. Documents all patient contact in EPIC. * Returns phone, email and MyChart inquiries within 24-48 hours or as specified by leadership team, keeping physician(s) and team informed about progress. * The incumbent must be able to serve a variety of patients simultaneously, taking into account the unique needs of each. *Other duties as requested are required Knowledge, Skills and Abilities: 1. Ability to interact effectively with persons of differing socioeconomic backgrounds. 2. Philosophy consistent with the Renown Health Living Our Values 3. Knowledge and methodology, which allows for effective patient/family teaching. 4. Initiates effective problem-solving steps. 5. Knowledge of basic clinical skills. 6. Demonstrates sound nursing judgment and decision-making skills. 7. Demonstrates the knowledge and skills necessary to provide care, based on physical, motor/sensory, psychosocial, and safety appropriate to the age of the patient served. 8. Good organizational skills. 9. Knowledge of clerical and office skills helpful. This position does provide direct patient care.
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