Passenger Service Ramp Manager

Job Description:

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

The work of a Ramp Manager includes but are not limited to managing and directing ramp activities by providing a safe, quality product covering a range of ground handling services to its customers. Accountable for daily operations. Maintain and improve customer and company safety and quality standards. Maintain good relations with customers and airport authorities.

Essential Duties and Responsibilities

• Other duties may be assigned.
• Manage and control all staff assignments.
• Hold daily briefings with all levels of management.
• Provide support to front line management.
• Coach and train all employees to effectively improve operations.
• Ensure workforce adherence to company policies and procedures.

Minimum Requirements

• Must be at least 18 years of age.
• Possess a College degree diploma, GED or work experience equivalent is a plus.
• Minimum 3 years Ramp Supervisor experience
• Excellent verbal and written communication skills
• Excellent knowledge of Ramp Operations
• Strong organizational and multi-tasking skills
• Leadership ability
• Customer focus and quality awareness
• Ability to deal with conflict
• Must pass background check and be able to obtain airport security clearance.

Physical Requirements

• Must be able to lift up to 70 pounds in confined spaces.
• Must be able to stand, lift, bend, push and pull for extended periods of time.
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Schedule of Hours
Alliance Ground International operates twenty-four hours a day seven days a week in three operational shifts, AGI requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc. Applicants must be able to work on weekends, (Friday, Saturday and Sunday) and holidays. Strict adherence to company attendance policies are expected and enforced.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.