Manager of Oasis

Description

Management/Leadership
Req #: 63538

Position Summary

As the leader of Oasis, you will be accountable for the successful operation of Oasis and its associated health services. This role combines leadership, non-profit governance, operational oversight, financial stewardship, and community engagement. The leader will formulate policy, set priorities, hire and develop staff, ensure regulatory compliance, manage budgets and audits, and serve as the primary liaison to residents/customers, patients, partners, and the Board of Directors. A continuous improvement mindset and a commitment to equity, access, and quality care are essential to promoting long-term stability and elevating the community's reputation.

Required Qualifications

• Education: Bachelor's degree or equivalent experience.
• Experience: Significant prior experience in organizational leadership and operations management; proven track record leading complex programs or service lines.

• 7-10+ years of progressive leadership in non-profit healthcare administration or community health.
• Advanced degree (e.g., MPH, MHA, MBA or related) preferred.
• Experience in quality improvement, grant writing/management, fundraising, revenue cycle, and EHR/health IT.
• Knowledge of healthcare regulations (HIPAA, OSHA, CLIA), state clinic licensing, and non-profit governance.
• Commitment to health equity, cultural humility, and community partnership.

Responsibilities

Strategic Leadership & Governance

• Formulate policies, establish procedures, set priorities, and align annual goals with mission and strategic plan.
• Partner with the Board of Directors on governance, strategy, risk oversight, and performance metrics; prepare and present monthly summaries of financials, operations, services, risks, and key issues.
• Originate, compile, and distribute the Annual Report (financial, operational, and impact outcomes).
• Represent the organization at official and informal events, programs, and activities.

Operations & Service Delivery

• Ensure smooth day-to-day operations across Oasis community services and clinic programs; monitor service quality, access, and customer/patient experience.
• Maintain visibility and accessibility to residents/customers and patients; respond promptly to questions and concerns.
• Continually evaluate and refine policies, procedures, and services to improve efficiency and effectiveness.

Clinical & Compliance Oversight (Non-Profit Health Clinic)

• Oversee clinical operations, care coordination, patient safety, infection control, and quality improvement processes.
• Ensure compliance with healthcare regulations and standards (e.g., HIPAA privacy/security, OSHA workplace safety, CLIA for applicable lab services, state licensing requirements).
• Ensure credentialing/privileging, clinical protocols, incident reporting, and risk management.
• Partner with clinical leadership to track quality indicators (e.g., access, no-show rates, care outcomes, patient satisfaction) and close gaps in care.

Financial Stewardship & Revenue Cycle

• Develop, present, and execute the annual operating budget; manage cash flow, expense tracking, and internal controls.
• Oversee grants, restricted funds, audits, and financial reporting; ensure compliance with donor intent and grant conditions.
• Supervise revenue cycle processes (e.g., eligibility, coding, billing, collections) to sustain program viability and maximize mission impact.

Development, Grants & External Relations

• Lead grant strategy, proposals, reporting, and compliance; cultivate relationships with funders, donors, and community partners.
• Advance public and community health partnerships to expand services, access, and outreach.
• Communicate impact and outcomes to stakeholders, elevating Oasis's reputation and influence.

People Leadership & Culture

• Hire, train, organize, and oversee staff; build a high-performance, mission-driven culture grounded in equity and respect.
• Ensure timely completion of employee annual reviews.
• Coach leaders on execution, outcomes, and accountability; oversee workforce planning and succession for critical roles.

Reporting & Analytics

• Deliver monthly board-ready summaries of financial activity, operations, services, quality measures, risks, and mitigation plans.
• Establish dashboards for key performance indicators (KPIs) spanning clinical outcomes, access, patient/resident satisfaction, workforce metrics, and financial health.

Facilities, Capital Projects & Special Oversight

• Perform oversight duties as needed to maintain safe, compliant facilities.
• Provide oversight for TODC when addressing garage and carport maintenance and turnover issues.
• Coordinate with TODC on new construction planning and issue resolution; align facilities strategy with service expansion and regulatory requirements.

Risk Management & Decision-Making

• Address most issues autonomously within parameters set by senior leadership and the Board; escalate unusual or exceptional matters appropriately.
• Lead enterprise risk identification and mitigation across operations, clinical services, data privacy/security, finance, and reputation.

• Proven ability to lead and inspire teams; set and achieve goals.
• Strong multitasking and execution skills; calm under pressure and effective in unexpected situations.
• Expertise in budget creation, financial management, and audit readiness.
• Clear, compelling communication with staff, residents/customers, patients, funders, and the Board.
• Sound judgment, integrity, and discretion.

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If you have questions about this role, please contact jennifer.kopp@mainehealth.org