New

Head of Commercial Payments Implementations

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Kansas, Overland Park
Apr 13, 2026
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: The Head of Commercial Payments Implementations is responsible for setting and leading the enterprise strategy for client implementations across Commercial Payments. This role owns the end-to-end implementation lifecycle and ensures clients are onboarded efficiently, compliantly, and in a manner that accelerates time-to-revenue, drives early adoption, and supports long-term retention. This leader plays a critical role in positioning Implementations as a strategic enabler of revenue growth and client experience. Serving as a key partner to Sales, Product, Credit, Risk, and Operations, this role requires strong executive presence, the ability to influence across functions, and deep engagement with the field to align go-to-market priorities with scalable execution. About This Role: Key Accountabilities: Head of Commercial Payments Implementations Define and lead the enterprise implementation and client onboarding strategy across Commercial Payments Establish a long-term vision for scalable, efficient, and client-centric onboarding capabilities, including digital enablement Translate strategic priorities into executable roadmaps with clear ownership, timelines, and measurable outcomes Ensure implementation practices accelerate time-to-revenue, drive early adoption, and enable strong downstream retention Partner with Product to ensure onboarding and implementation considerations are embedded early in product design and roadmap decisions Sales Partnership, Field Engagement & Market Alignment Serve as the liaison between the Implementations organization and the RM/Sales community across all markets Build and maintain strong, trust-based relationships with leadership and field teams through regular engagement, including market visits, RM forums, and strategic account reviews Align implementation strategy with go-to-market priorities, ensuring Implementations is positioned as a strategic enabler (not a bottleneck) to revenue growth Act as the senior escalation point for complex or high-impact client implementations requiring leadership intervention Translate field insights and feedback into actionable strategic and operational improvements, influencing enterprise prioritization and decision-making Drive transparent, proactive communication to the field on implementation performance, challenges, and improvement initiatives Client Experience & Lifecycle Ownership Own the end-to-end client implementation lifecycle across all Commercial Payments solutions Champion a consultative onboarding approach that reinforces the organization's value proposition as a strategic payments partner Continuously improve client experience, efficiency, and adoption outcomes through data-driven insights and feedback loops Team Leadership and Development Lead and develop a high-performing Implementations organization, including leaders, specialists, and support roles Establish clear accountability, role clarity, and performance expectations to drive consistency and execution excellence Own workforce planning, capacity modeling, and hiring strategy aligned to sales pipeline and portfolio growth Drive leadership development, succession planning, and organizational scalability Cross-Functional Leadership & Enterprise Influence Act as the enterprise implementation leader across cross-functional forums, partnering with Sales, Product, Credit, Risk, Legal, Operations, and Technology Serve as the voice of implementation and client readiness in enterprise planning, prioritization, and decision-making Establish governance and communication frameworks to ensure alignment, prioritization, and accountability across teams Performance, Capacity & Operational Excellence Own the end-to-end implementation lifecycle, ensuring implementation practices accelerate time-to-revenue, drive early adoption, and support strong downstream retention outcomes. Serve as the senior escalation point for complex, high-impact, or strategically sensitive client implementations. Champion a consultative onboarding approach that reinforces FNBO's value proposition as a strategic Commercial Payments partner. Cross-functional Collaboration and Influence Act as the implementation leader across cross-functional forums, partnering closely with Sales, Product, Credit, Risk, Legal, Operations, Technology, and Training teams. Serve as the voice of implementation and client readiness, advocating for operational feasibility, scalability, and client impact in enterprise decision-making. Establish governance and communication mechanisms to ensure consistent execution, prioritization, and accountability across teams. Performance, Capacity, and Reporting Own enterprise implementation KPIs, including cycle time, client readiness, adoption, satisfaction, and post-implementation outcomes Lead demand forecasting and capacity planning aligned to sales pipeline and strategic initiatives Deliver executive-level reporting, insights, and recommendations to senior leadership Risk Management and Compliance Ensure implementation practices adhere to regulatory requirements, network rules, contractual obligations, and internal risk standards Partner with Risk, Compliance, and Legal teams to proactively identify and mitigate risk Embed appropriate controls and documentation within both traditional and digital onboarding models Process Innovation & Continuous Improvement Establish and govern scalable implementation frameworks, best practices, and standard operating procedures Stay informed of industry trends, emerging technologies, and competitive onboarding models to continuously evolve capabilities Lead or support digital onboarding and transformation initiatives to improve efficiency and client experience Other duties as assigned by leadership. The Ideal Candidate for This Role: Qualifications: 7+ years of experience in Commercial Payments, Treasury, Financial Services, or complex client onboarding environments, with 7+ years of progressive leadership experience Proven ability to lead and scale teams, including managing leads and driving execution across multiple concurrent initiatives Strong strategic, analytical, and operational acumen with the ability to translate strategy into execution Demonstrated executive presence with field sales organizations, with the ability to build trust, navigate conflict, and drive alignment in high-stakes environments Proven experience operating as a senior liaison between operational teams and client-facing sales organizations Strong influencing and relationship leadership skills across Sales, Product, and Operations Experience designing, implementing, or optimizing onboarding, implementation, or client lifecycle processes Ability to operate effectively in fast-paced, evolving environments while managing competing priorities Proficiency with CRM platforms and operational tools (e.g., Salesforce) Additional Requirements: Strong problem-solving and decision-making capabilities, particularly in complex or ambiguous situations Advanced program and project management experience across cross-functional initiatives Commitment to delivering exceptional client and partner experiences Willingness to travel to support field engagement, client escalations, and strategic alignment Desired: Experience across Commercial Card, Treasury, Merchant, or FinTech environments Knowledge of payment network rules, regulatory considerations, and compliance requirements Experience supporting or leading digital onboarding or technology-enabled transformation initiatives Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $83,355.00-$141,704.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260041 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.