Practice Coordinator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Practice Coordinator

Location(s): San Francisco, CA

Position Overview
This role supports daily clinic operations in a high-volume, patient-facing healthcare environment. The Practice Coordinator / Administrative Clinic Support professional will provide administrative, scheduling, and coordination support while delivering excellent customer service to a diverse patient population. The position requires strong organizational skills, comfort with multiple patient systems, and the ability to work independently in a fast-paced setting.

Required Qualifications

• High school diploma or equivalent with 4 years of related experience, OR college degree with 6 months of related experience, OR an equivalent combination of education and experience.
• Strong written communication skills, including the ability to compose, edit, and proofread a variety of documents.
• Demonstrated administrative and office coordination experience.
• Working knowledge of medical practice terminology.
• Basic math skills and ability to perform cash-handling duties.
• Ability to interact sensitively and effectively with patients.
• Strong organizational, analytical, and problem-solving skills.
• Ability to prioritize tasks, meet deadlines, and work with minimal supervision.
• Proven ability to exercise sound judgment under pressure.
• Excellent customer service and interpersonal communication skills (in person and via telephone).
• Strong computer proficiency, including keyboarding and experience with Office tools (Outlook, Word, Excel).
• Demonstrated ability to navigate multiple patient record and scheduling systems.
• Ability to successfully pass fingerprinting and obtain approval as a cash collector

• Referral intake and management (incoming referrals and referral work queues).
• Pending orders and smart sets.
• Surgical scheduling.
• Work queue processing.
• CRM messaging and follow-up activities (including second calls and telephone encounters).
• Management of open encounters and staff messages.
• Patient messaging workflows.
• MyChart workflows (patient advice requests, scheduling, routing to providers).
• Patient check-in and check-out processes.
• Patient lookup and documentation.
• Letters, pools, routing, and internal messaging tools.
• Comment fields and quick notes.
• Scanning and document management.

• SFDPH Eligibility Basics Certification.
• Bilingual or multilingual skills, Spanish strongly preferred.
• Prior healthcare experience (medical, dental, or veterinary), particularly in:
  • Patient scheduling.
  • Insurance verification.
  • Medical record abstraction.
  • Patient financial services.
• Experience with appointment, ancillary service, and/or surgical scheduling.
• Prior experience using EPIC.
• Knowledge of community-based HIV service agencies and HIV-specific assistance programs.
• Experience providing services to HIV-positive individuals in a clinic-based setting.

Shift:

• Day Shift, 5x8 (08:00-17:00)

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.