Warehouse Services Operations Manager

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Key Responsibilities

Operational Execution and Client Service

• Own daily warehouse performance across safety inbound receiving, storage, replenishment, picking, packing, staging, and outbound shipping to meet all client service level agreements and cut-off times.
• Plan and deploy labor, equipment, and space based on volume forecasts, staffing levels, and similar operational factors.
• Monitor daily work queues and operational constraints; rebalance resources in real time to sustain throughput and eliminate service risks.
• Ensure warehouse management system and process accuracy, including task assignment, inventory movement, and exception handling.
• Partner with cross-functional teams to maintain equipment & resolve issues rapidly.

Leadership and People Development

• Lead, coach, and develop supervisors, team leads, and hourly associates across assigned shifts and areas; build bench strength and a culture of accountability.
• Partner with Human Resources and senior operations leadership on staffing plans, hiring, onboarding, training, and retention for a multi-shift operation.
• Conduct performance reviews, routine coaching, and corrective actions aligned to attendance, safety, productivity, and quality standards.
• Promote engagement and teamwork through consistent communication, visibility on the floor, and recognition of strong performance.

Safety, Quality, and Regulatory Compliance

• Enforce Occupational Safety and Health Administration standards and company safety policies through daily floor presence, safety walks, and corrective actions.
• Ensure strict compliance with food-grade handling requirements, sanitation standards, and other regulatory compliance.
• Lead safety incident investigations, near-miss follow-up, and preventive action planning.
• Ensure proper use of personal protective equipment and adherence to temperature-controlled environment protocols.
• Maintain and strengthen standard operating procedures for regulated inventory handling such as FIFO, FEFO, lot control, QA holds, and temperature excursion management.

Performance Management and Continuous Improvement

• Deliver results for productivity, order accuracy, inventory integrity, safety performance, and throughput.
• Track, analyze, and communicate daily and weekly performance trends; implement corrective actions to close gaps.
• Drive continuous improvement initiatives such as slotting optimization, pick path redesign, engineered standard adherence, labor planning improvements, and seasonal peak readiness.
• Identify cost, waste, and process opportunities; lead structured problem solving and root-cause analysis.

Cross-Functional and Client Partnership

• Coordinate closely with Inventory Control, Customer Service, Transportation, and Quality teams to align execution with client and network priorities.
• Represent operations during client meetings, tours, audits, and performance reviews; ensure audit-ready standards and transparent communication.
• Escalate operational risk early and recommend solutions that protect service and cost targets.

Required Qualifications

• Minimum of five years of warehouse or distribution center leadership experience in a high-volume environment.
• Demonstrated success leading frontline leaders and large hourly teams across multiple shifts.
• Experience in a third-party logistics or multi-client distribution environment delivering competing service level agreements.
• Strong working knowledge of warehouse management systems.
• Proven ability to plan labor, manage results through key performance indicators, and drive measurable continuous improvement.
• Strong communication, coaching, and team-building skills.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.

Preferred Qualifications

• Associate's or Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• Prior leadership experience in temperature-controlled, food-grade, or regulated warehousing.
• Familiarity with labor management systems, engineered standards, and operational dashboards.
• Lean, Six Sigma, or other structured continuous improvement training.
• Familiar with CI frameworks such as PDCA, SQDIP, Value Stream Mapping, Gemba Walks, and 5-Why's.

Work Environment and Physical Requirements

• Ability to work in both ambient and temperature-controlled distribution environments with required personal protective equipment.
• Regular walking and standing throughout a large facility.
• Ability to lift, push, pull, and carry up to 50 periodically.
• Flexible schedule supporting multi-shift operations, peak seasons, weekends, and holidays as needed.

Success Measures

• Consistent achievement of client service level agreements and outbound on-time performance.
• Measurable improvements in labor productivity and cost per unit.
• High inventory accuracy, low shrink, and strong compliance to safety and food-grade standards.
• A safe operation with proactive hazard prevention and strong associate engagement.
• A stable, well-trained team with visible development of supervisors and leads.

Benefits

For more information about our benefit offerings, please visit the Echo careers page at https://www.echo.com/company/careers.