Client Relations Associate

This position is responsible for managing daily client relations and inquiries at the KODAK Film Lab in New York, including responding to all client emails and phone calls, managing client engagement agreements, redirecting client enquiries to the appropriate dept. heads, managing services quotes (with support from the Lab Manager) and invoicing.

Responsbilities:

* Front-of house point of contact for the lab during daytime business hours
* Greet all clients and answer inbound telephone and email inquiries - redirecting as appropriate
* Meet and greet client drop-offs and walk-ins for services
* Help clients to book lab services - point customer to and assist with online booking form and lab quotes
* Ensure clients complete lab agreement forms and redirect lab T&Cs inquiries
* Assist in scheduling work for the lab by prioritizing jobs
* Manage client feedback and concerns -communications with the production managers, post supervisors, DP's as well as post-production houses
* Invoicing - SAP creation of invoices and provision to client
* POS - Manage credit card payments at the lab
* Assist with sales - selling lab services, scanning and other services.
* Represent KODAK Film Lab, NY and Motion Picture at local industry events
* Maintain/update Production Weekly Chase List - w/consult from Anne Hubbell, VP Film Sales, Eastern Region
* Eastern Region Music Film and Commercial order management (notify Marketing for shot-on-film list updates)
* Assist with film returns paperwork and processes
* Other duties as assigned
* Role is in-person Monday-Friday

Customer Service
* Delivers excellent service to external clients and others within the company

Communication Skills
* Effectively communicates information, written or verbal
* Addresses issues with others in a timely and respectful manner
* Listens actively and always responds in a respectful tone
* Capacity to relate to and communicate well with all levels of filmmakers and executives

Knowledge
* Confident following procedure without supervision or guidance
* Acts professionally and respectfully toward co-workers and clients
* Demonstrates and promotes cooperation and teamwork within home departments and throughout the company
* Demonstrates integrity; sets a good example for others
* Complies with all company and departmental policies and procedures
* Promptly alerts company management, HR and/or Internal Audit to ethical violations
* Accepts responsibility for own errors (accountability)

Dependability
* Exhibits consistency and reliability and produces dependable work results. Completes work with accuracy, thoroughness, and attention to detail
* Maintains regular attendance and punctuality in accordance with company policies

Prerequisite requirements:
* Proficiency in oral and written English language communication
* Willingness to work cooperatively with others
* Detail-oriented
* Able to manage multiple tasks and projects under time constraints
* Previous experience using email, Internet, Windows and Microsoft Office and other applicable computer systems
* Knowledge of SAP is preferred
* Well organized
* High school diploma or GED
* Physical and mental requirements for facilities personnel
* Passion for analog filmmaking and movies

EOE Policy Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Estimated Salary: $30.00

Experience Level: 0-5 Years

Requisition ID: 1795