Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Technical Writer, Communications (New).
Location: Reston, VA.
Description:
Purpose:
- Responsible for the design, writing, editing and re-writing software user guides, procedure manuals, operational process specifications and related publications to communicate instructions to a wide range of audiences while adhering to standards for clarity, quality, graphics, coverage, format and style.
- Acquires or verifies knowledge of subject matter by interviewing workers or software experts, observing performance methods and/or referring to technical or regulatory documentation. Transform existing documentation to consumption by AI bots.
Essential Functions:
- 40% Writes, reviews, and edits material for user guides, test certification memo, reports, manuals, briefs, proposals, instruction books, catalogs, standard operating procedures, job aids, and other operational documentation and related technical and administrative publications. Translates complex processes and systems into easily understandable step by step processes. Improves quality, usability and efficiency of existing documentation.
- 30% Research topics and interviews stakeholders to understand communication product requirements; analyzes business problems and helps prescribe communication solutions. Utilizes provided tools/workflows to track progress of documentation and ensure publication on Learning Management and Governance Tools. Communicates weekly with management verbally and via written detail status reports regarding potential problems and concerns.
- 20% of Leads and/or participate in meetings to support new products, initiatives or operational work groups to understand impacts on processes and documentation. Provide subject matter expertise to support operational initiatives as needed including process and system impacts. Communicates and collaborates with diverse internal and external stakeholder groups and individuals.
- 10% Ensures project documentation is following company legal, business and regulatory requirements.
Must Have:
- Packaged Applications: MS Office.
- Specialties: AI.
- Specialties: Technical Writing.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Preferred Qualifications:
- Knowledge of call center operations claims and/or enrollment and billing workflows.
- Knowledge of Claims Processing Systems, FEP Bridge, Facets and/or NASCO.
- Knowledge of ACA.
Knowledge, Skills and Abilities (KSAs):
- Ability to grasp technical concepts and effectively convey information to technical and non-technical audiences., Proficient.
- Ability to recognize, analyze, and solve a variety of problems. Proficient.
- Proficient in Microsoft Office programs, particularly Word and Excel., Proficient.
- Ability to use screen capture and editing software. Proficient.
- Excellent communication skills both written and verbal., Advanced.
- Ability to work independently and effectively in small teams is necessary and be able to handle multiple tasks in a fast-paced environment. Advanced.
- Associates must be team players, use professional judgment, and must support organizational and departmental goals., Advanced.
- Individuals must demonstrate initiative and work well independently as well as a contributing member of a team., Advanced.
- Should be well organized and detail oriented as well, Advanced.
Education Level:
Education Details:
- English, Journalism, Business or Technical Discipline
Experience:
- 3 years' experience as a technical writer or communications experience.
In Lieu of Education:
- In lieu of a bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Licenses/Certifications:
- Publications & Graphic Arts\Certified Technical Writer Upon Hire.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Ampcus, Inc
Jan 15, 2026