Case Manager Associate, Therapy Services

Shift:Monday - Friday Days
Department: Therapy Services
Compensation:

* Base Pay Range: $52,665-$83,179/year, based on experience

ABOUT THE JOB

MU Health Care is looking for a compassionate and resourceful Case Manager Associate to join our Therapy Services team. We seek someone who thrives on building meaningful connections with patients and families, guiding them through care transitions with empathy and confidence. The ideal candidate is a strong communicator, a natural problem-solver, and passionate about advocating for patients' needs while ensuring high-quality, coordinated care. If you excel at collaborating across multidisciplinary teams, navigating complex situations, and finding creative solutions to support patients, this role is for you. At MU Health Care, you'll make a real impact by helping patients access the right resources at the right time-because every detail matters when it comes to exceptional care. Join us and be part of a team that values innovation, compassion, and excellence.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

* Health, vision and dental insurance coverage starting day one

* Generous paid leave and paid time off, including nine holidays

* Multiple retirement options, including 100% matching up to 8%and full vesting in three years

* Tuition assistance for employees (75%) and immediate family members (50%)

* Discounts on cell phone plans, rental cars, gyms, hotels and more

* See a comprehensive list of benefitshere.

DETAILED JOB DESCRIPTION

Interview patients and families for social information relevant to treatment, healthcare planning, and compile comprehensive social evaluations.

Provide counseling and emotional support to patients and families, assess biopsychosocial issues when appropriate, and maintain compliance with mandatory reporting for patient safety issues.

Counsel, plan, and implement transition care with patients and families.

Maintain current knowledge of and refer patients and families to community, state, and federal agencies and resources, providing coordination of services.

Participate in developing community relationships.

Assess needs and locate community resources for patients and families in need of services such as transportation, lodging, and food.

Serve as liaison between other providers, the payer, and the physician, providing ongoing education regarding clinical documentation requirements and utilization issues.

Collaborate with other providers (physicians, home care agencies, etc.) to discuss patient/caregiver needs and services.

Plan and organize multidisciplinary care conferences.

Arrange/authorize the delivery of appropriate services as agreed to by the patient/caregiver.

Facilitate and coordinate patient progression along continuum of care using a case management approach, including coordination and development of individualized plan of care protocols, pathways, and guidelines. Interact with the multidisciplinary team to ensure accurate and high-quality documentation practices, policies, and regulations.

Monitor the delivery of services for timeliness and appropriateness, adherence to plan, quality, and cost, escalating issues to clinic leadership.

Maintain knowledge and expertise in electronic software tools, payor criteria/policies related to utilization of resources, and clinical expertise in the assigned area of clinical care.

May complete unit/department-specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

Bachelor's degree in social work.

AND Eight (8) years of experience in medical social work or other related experience.

OR --Physical Therapist Assistant (PTA) licensure, temporary licensure, or PTA limited permit by the Missouri Board of Registration for the Healing Arts or PTA Compact multi-state privilege. When primary state of residency changes, compact state PTAs must apply under new state of residency within thirty (30) days; or --Occupational Therapy Assistant (OTA) licensure by the Missouri Board of Occupational Therapy.

AND Three (3) years of clinical experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 20 lbs. This role also routinely comes into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

The University of Missouri is an Equal Opportunity Employer.