Application Analyst I

Job Title: Application Analyst I

Location: SBC Corporation

Department Name: IT&S Service Management

Req #: 0000230188

Status: Salaried

Shift: Day

Pay Range: $83,156.00 - $117,458.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Application Analyst I is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self-starters and will work with Application resources and Manager. The Application Analyst is responsible for the installation, upgrades and the configuration of the application. The Application Analyst assists in the coordination of end-user support activities. The Application Analyst creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including troubleshooting and support - these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues. The Application Analyst also provides on-call support for the application through go-live and beyond.

Qualifications:

Education:

* Preferred: Bachelor's degree or equivalent years of relevant work experience

* Minimum: 2 or more years of relevant work experience

Work Experience:

* 0-2 years relevant experience in a health care setting

* Preference for knowledge and work experience with healthcare clinical (or financial systems)

* Preference for knowledge of current clinical (or financial) system workflows and processes

* Demonstrated interest in supporting the development and build of the application

* Able to perform with supervision

Licenses and Certifications:

* Minimum: Obtaining applicable certification is an expectation of the role as applicable; 0-2 years preferred experience

* Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.

* For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid

Scheduling Requirements:

Full Time, Day, Hybrid - 3 days on site

Key Competencies

* Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs

* Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible

* Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines

* Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

* Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts

* Learning: the ability and willingness to learn new software and systems

* Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy

* Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

* Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Responsibilities:

The Application Analyst I is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Application Analyst I is responsible for the following:

1) Executing Application Design and Build:

* Designing and building functionality within ServiceNow HAM Pro, including asset models, lifecycles, workflows, and UI configurations.

* Utilizes external resources and ServiceNow best practices to guide configuration and solution development.

* Performing a thorough review of foundational data (e.g., model categories, asset states) and operational requests to ensure accuracy and alignment with asset lifecycle workflows.

* Participating in unit, application, and integrated testing for implementation, upgrade, and HAM Pro enhancement system functionality

* Building data fields, forms, templates, and customer-defined functionality as required for HAM Pro.

* Reviewing the proposed training content alongside ITAM and ServiceNow teams to ensure alignment with current functionality.

* Following build standards and maintaining synchronization between environments in collaboration with the ServiceNow Platform team

* Working with ITAM Operations and other stakeholders to optimize the design and performance of HAM Pro capabilities and asset-related workflows.

2) Application Support:

* Providing go-live support to end users and stakeholders during initial deployment and enhancement of HAM Pro features.

* Delivering on-call support for HAM Pro throughout go-live and post-go-live stabilization.

* Representing the HAM Pro application in cross-functional workgroups (e.g., ITAM governance, CMDB alignment, procurement and inventory discussions).

* Supporting ongoing documentation of all system modifications, enhancements, and updates for HAM Pro.

3) Documentation and Communication:

* Maintaining clear and consistent ticket communication with requesters; ensuring incident, catalog, and enhancement tickets are documented accurately and closed with detailed resolution notes.

* Proactively contacting users as needed to communicate ticket status or resolve outstanding requests.

* Logging decisions, issues, and risks related to HAM Pro design and implementation in designated tracking tools.

* Supporting application governance processes, including contributing to business cases and analysis for system decisions.

* Maintaining version control over workflows, decision logs, and risk registers related to HAM Pro configurations.

* Monitoring and escalating issues or roadblocks as appropriate.

* Communicating with senior analysts and leadership to determine the appropriate escalation paths.

4) Project Management:

* Recommending opportunities for process improvement in IT asset management operations and ServiceNow HAM Pro usage.

* Assisting in the development of future state documentation, including workflows and asset lifecycle definitions.

* Following standard processes for issue identification, tracking, resolution, and closure throughout projects.

* Adhering to change control procedures when implementing any modifications or enhancements to HAM Pro.

* Developing and executing test scripts for new HAM Pro functionality, version upgrades, and system changes.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer