Information Technology Operations and Support Coordinator

Information Technology Operations & Support Coordinator

Location: Ormond Beach, FL
Schedule: Full-Time

AccordCare and our family of brands is a premier Medicare Home Health Agency and in-home personal care company providing services to people of all ages and levels of need. A better quality of care comes from exceptional caregivers and AccordCare only hires the best! AccordCare is an employee-friendly company. We focus on our employees to ensure they have a healthy work and life balance. Our employees become our family, and through excellent training and support, they are ready to serve our clients with a fresh perspective on successful aging.

Overview

The Information Technology Operations and Support Coordinator supports day-to-day IT operations and end-user support across the organization. This role focuses on helpdesk coordination, user support, device lifecycle activities, onboarding and offboarding execution, and general IT operational hygiene. A strong customer service mindset, patience, and the ability to communicate clearly with non-technical users are critical to success in this role. The position will work closely with IT leadership and is intended to grow as the internal IT function scales.

Key Responsibilities

• Coordinate IT helpdesk operations including ticket intake, triage, prioritization, documentation, and resolution
• Provide Tier 1 and Tier 2 end-user support for hardware, software, accounts, and access issues, with a focus on calm, respectful, and patient user interaction
• Support employee onboarding and offboarding including account setup, device provisioning, and access removal
• Coordinate device lifecycle activities such as setup, deployment, shipping, returns, and inventory tracking
• Maintain accurate asset and ticket records
• Assist with IT documentation, standard operating procedures, and internal knowledge base content
• Perform basic cleanup and maintenance activities such as stale accounts, devices, and access reviews
• Assist with endpoint hygiene and awareness, including familiarity with Microsoft Defender status and alerts

Qualifications

• 2 to 5 years of experience in IT support, helpdesk, or IT operations roles
• Strong experience supporting Windows endpoints and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Demonstrated customer service skills and the ability to support users with varying technical skill levels
• Familiarity with ticketing systems and standard IT service workflows
• Strong organizational skills and attention to detail
• Clear written and verbal communication skills

Preferred Experience

• Experience in healthcare or other regulated environments
• Exposure to endpoint management or security tools such as Intune, MDM, RMM, or Microsoft Defender
• Experience supporting remote and distributed users
• Asset management or device lifecycle experience

Work Environment
This position operates in a remote or office setting with extended computer use and frequent communication phone and virtual formats. When remote, it requires a quiet, professional home workspace with reliable internet. Occasional travel or in-person support at branch locations may be required. The role involves standard physical activities such as sitting, standing, walking, and light lifting, consistent with typical business operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance/Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid time off
• Employee discount program

Why Join Us
You will be part of a collaborative team committed to patient-centered care, clinical excellence, and professional growth. We offer a supportive environment where your expertise has a direct impact on patient outcomes and organizational success.