Chefs' Toys Store Manager

Chefs' Toys(a TriMark Company)

Since our founding in 1988, great people have proven to be a fundamental ingredient in the recipe for our success. Our business philosophy is to treat everyone with respect including customers, suppliers, and of course our terrific employees. As part of TriMark USA which is one of the country's largest providers of foodservice equipment & supplies, Chefs' Toys has 12 retail stores across California, an eCommerce platform, and a large delivery & installation fleet. We have some of the best and brightest career-minded foodservice professionals in the industry, many of whom are trained in the culinary arts. If you have a passion for food and love a great working environment where hard work is rewarded, you'll fit in nicely at Chefs' Toys.

Why you'll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Chefs' Toys Store Manager reports to the Area Manager
• Located in San Francisco, CA
• Full-Time
• In Office

The Chefs' Toys Store Manager will be responsible for the overall management and success of the retail or foodservice establishment. With extensive experience, the Store Manager will provide leadership, direction, and support to the store team, ensuring operational excellence, exceptional customer service, and achievement of sales targets. This role requires a seasoned professional with proven leadership skills, strong business acumen, and a track record of driving results in a fast-paced environment.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Sales Leadership and Customer Focus:

• Drive sales and customer satisfaction by developing and implementing strategies to exceed store sales targets.
• Lead by example in client engagement and relationship building, balancing managerial duties with active selling to foster a culture of excellence.
• Establish and maintain a sales-focused environment and culture that prioritizes exceptional service, team collaboration, and high performance.
• Achieve personal sales goals by demonstrating customer-centric selling behaviors and contributing directly to store sales objectives.
• Inspire team members by modeling effective selling techniques and maintaining a customer-first mindset.

Team Leadership and Development:

• Recruit, train, and develop top-selling talent to build a motivated, high-performing team.
• Provide ongoing coaching and create a collaborative environment that fosters growth and accountability
• Set clear expectations for team members, monitor their performance, and conduct regular reviews to ensure accountability and productivity.
• Provide actionable feedback and implement development plans to help team members meet or exceed their goals.

Operational Excellence:

• Oversee all aspects of store operations, including inventory management, scheduling, and compliance with company policies.
• Ensure a safe, organized, and customer-friendly environment that supports sales objectives and operational efficiency.
• Ensure the store's merchandising meets company standards by adapting visual presentations and layouts to align with business needs, local market demands, and company guidelines.

Market Insights and Financial Performance:

• Monitor market trends (local, and regional), competitor activities, and customer preferences to adjust strategies and maintain a competitive edge.
• Plan and execute initiatives to meet or exceed budgetary and profitability goals.

Stakeholder Engagement:

• Build positive relationships with customers, vendors, and stakeholders, representing the store and fostering a sense of community and goodwill.
• Communicate effectively with leadership, providing regular updates on store performance, challenges, and opportunities.

COMPETENCIES:

• Strong sales leadership and team-building skills, with the ability to inspire, motivate, and develop a diverse team of associates.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and management.
• Proven track record of creating and driving results in a retail or foodservice environment, with focus on sales growth, profitability, and operational efficiency.
• Analytical mindset, with the ability to interpret data, identify opportunities, and make data-driven decisions to optimize store performance.
• Flexibility to adapt to changing priorities, business needs, and market conditions.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in business administration, retail management, hospitality management, or a related field, or equivalent military or practical experience.
• 6 - 8 years of progressive experience in retail management, foodservice management, or a related field, with at least 2-3 years in a leadership or managerial role.
• Strong knowledge of sales and retail or foodservice operations, including inventory management, merchandising, and customer service best practices.
• Familiarity with industry regulations and compliance standards (e.g., food safety, health and safety).
• Ability to work evenings, weekends, and holidays as required by the business needs.
• Ability to successfully pass a background check post offer acceptance.

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