New

Care Engagement Specialist 1 - 210938

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan

Jan 08, 2026
Description Remote-KY (Eastern and Western KY) Daily schedule (OT requirements) Training 8:30AM-5PM in EST - 2 weeks (shadowing, cameras should be on) Working hours 8:30-5PM EST or CST (depending on where they live in KY) We are looking for people who can engage others in conversation with the main goal being able to get the annual wellness visit scheduled. We are a telephonic team reaching out to our most vulnerable Medicare members who remain non-compliant for their annual preventive screenings and preventive visit. (outbound calls, about 10 calls per hour) documenting assessment applications. Proficient in excel and word doc. We expect our team to reach out to 10 members per hour. The role is designed to assist the members with scheduling an appointment with their provider and addressing all open care gaps. This role provides educational information, along with SDoH barriers support. Weekly office hours for questions and monthly 1on1's with provided support via group chat. Resource folder available to utilize for questions. Position Purpose: Care Engagement is responsible for supporting the organizations goals of obtaining health needs screenings scheduling preventive service appointments and educating members on plan benefits and services. Provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care. Education/Experience: High School diploma or equivalent and 3 years of sales experience in a call center or other high-pressure sales environment or experience in member provider customer service or call center or bachelor's degree in healthcare business administration or related field and 1 years of sales experience in a call center or other high-pressure sales situation or experience in member provider customer service or call center. Bilingual in Spanish and English preferred. Make outbound or receive inbound calls from members to schedule doctor appointments assist members that need to complete Health Needs Screenings or make payments to become eligible for enhanced benefits. Influence members to take advantage of additional benefits available by educating members on enhanced services that are available and recommending preferred providers. Educate members on utilization of Emergency Departments in non-emergent conditions and the impact to their benefits. Identify and overcome barriers in order for members to complete needed health screenings obtain needed services or make payments to secure enhanced benefits. Review each member profile prior to outreach to identify areas of opportunity which includes but is not limited to reviewing additional benefits available for members and identify opportunities for members to become eligible for additional benefits. Participate in continuous quality improvement initiatives to ensure department and company goals are met and exceeded. Review and analyze data for call reports to make adjustments as needed to call approach for members in order to obtain information. Act as a secondary resource for the Member Services or Provider Services call centers. Experience Level Intermediate Level Job Type & LocationThis is a Contract to Hire position based out of Jeffersontown, KY. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Jan 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.