Demand Response Operations Senior Specialist

Overview

Responsibilities

• Support all aspects of program operations, including customer enrollment processing, settlements processing, customer and vendor communication, data management, and quality control.
• Assist in the continued development of the Demand Response Management System (DRMS), the primary software used to administer DR programs.
• Support program management, including analyzing, monitoring, tracking, and accruing program incentives and software costs.
• Establish processes, policies, and procedures to make the Demand Response programs operate more efficiently.
• Prepare and present information on program status to senior management and other internal and external audiences.
• Coordinate information flow between the Demand Response group and other departments.
• Work with the team to create a best-in-class customer experience for demand response programs.
• Respond to customer inquiries, ensuring exceptional service.
• Manage various administrative and analytical functions in support of the measuring, reporting, and implementation of Demand Response programs to meet the Companys operational and business objectives.
• Commit to the ideals of developing a proactive, customer-centric culture to foster trust and confidence among customers (both internal and external) and improve value for all our stakeholders.
• Participate in the on-call roster during the summer (electric) capability period.
• Perform other related tasks and assignments as required.

Qualifications

• Bachelor's Degree and 3 years relevant work experience or
• Master's Degree and 2 years relevant work experience

• Bachelor's Degree in Business, Finance, Economics, Engineering, Science, Information Technology, Environmental Studies, or related field and 3 years relevant work experience
• Master's Degree in Business, Finance, Economics, Engineering, Science, Information Technology, Environmental Studies, or related field and 2 years relevant work experience

• Demonstrated organizational skills, with the ability to work on multiple work streams in parallel and be able to see the big picture while also paying attention to detail, required.
• Proven interpersonal skills with the ability to drive results by collaborating with internal and externals stakeholders, required.
• Ability to make decisions in real-time, under pressure, required.
• Flexibility to deal with ambiguity and comfortable working in a dynamic environment, required.
• Demonstrated service orientated work ethic with experience in managing multiple tasks and changing priorities, required.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel), required.
• Experience in auditing, project management, or other job function responsible for creating, implementing or interpreting process documents, preferred.
• Experience working with large volumes of data, data management, data cleaning, and quality control, preferred.
• Knowledge or work experience with utility energy efficiency and demand side management programs, preferred.
• Familiarity with demand response and how electricity is distributed to customers, preferred.
• Experience managing vendor, consultant, and contractor activities, preferred.

• Driver's License Required

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.