New

Hybrid Customer Financial Call Center Support

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
Jan 07, 2026
Position Overview This entry-level role offers an excellent opportunity to begin a career in financial services, customer support, or banking. The Early-Stage Collections Representative is responsible for contacting members with Consumer Loan or Credit Card accounts that are within the first 30 days of delinquency. The focus is on member assistance, financial counseling, and early intervention-not high-pressure collections. This position provides comprehensive training and a supportive environment where you can strengthen your communication, problem-solving, and financial service skills. Key Responsibilities * Contact members with recently past-due Consumer Loan and Credit Card accounts in the early stages of delinquency. * Provide clear and empathetic financial counseling to help members understand their options and bring accounts current. * Document all interactions and actions accurately in accordance with credit union policies and procedures. * Adhere to all applicable federal and state regulations, along with internal credit union guidelines. * Collaborate with internal teams to resolve member concerns promptly and professionally. * Assist in minimizing financial loss by identifying solutions early in the delinquency cycle. Qualifications * Strong verbal and written communication skills. * Customer service experience is helpful but not required; full training is provided. * Ability to remain organized and manage multiple accounts effectively. * Comfortable conducting phone conversations and discussing financial matters. * Basic computer proficiency. * Interest in financial services, lending, or customer support. What We Offer * Comprehensive paid training with ongoing development opportunities. * Opportunities for advancement within the company. * A collaborative and member-focused work environment. * Competitive compensation and benefits package. * The opportunity to make a meaningful impact by helping members achieve financial stability. Job Type & Location This is a Contract to Hire position based out of Pensacola, FL. Pay and BenefitsThe pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Pensacola,FL. Application DeadlineThis position is anticipated to close on Jan 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.