Manager, Business Systems Support

Posting End Date:

Employee Type:

Enbridge Gas Ohio. Is seeking a collaborative and innovative Manager, Business Systems Support Manager to lead an outstanding team of specialists and advisors in delivering efficient and effective business support for key business applications across Operations and Engineering. In the role you will work collaboratively with the Business and TIS on continuous improvement of requirements and processes related to business systems and support all aspects of business readiness. You'll bring an endtoend process perspective, translate change into practical solutions, and help our field teams stay focused on safely operating the core business. This role is critical in ensuring the continued delivery of safe, reliable, and cost-effective energy to our customers.

If you're looking for a meaningful career & passionate about making a make a difference in a fast-paced environment, come join us today! We'd love to hear from you!

• Lead and develop a team responsible for continuous improvement of requirements and processes related to business system application support for top-tier applications (e.g., Maximo, SFS, ESRI, Carto Pac, OCS, Arcos).

• Support a range of operational areas, including Planning and Dispatch, Field Techs, Stations, Compliance, Construction, Customer Additions, GIS Services, and Meter Reading.

• Lead the team who will oversee the intake and prioritization of change requests, ensuring high-value changes are assessed and expedited.

• Provide leadership in release support, including process consultation, requirements gathering, test preparation, user acceptance testing, and post-implementation support.

• Design and implement business process health dashboards.

• Lead incident escalation and response for critical application issues, acting as an advocate for end users and partners.

• Ensure project support for Tier 1 initiatives, bridging functional and technical knowledge to optimize solutions and reduce costs.

• Represent the business in SOX system compliance audits.

• Design and handle the Integration Error Management Framework, fostering collaboration across multiple teams.

• Drive continuous improvement initiatives, such as field visit strategies and data analysis management.

• Accountable for functional end user support (24*7).

• Foster a culture of coaching, mentoring, and motivation, ensuring team objectives align with organizational goals.

• Related university degree along with 8+ years of directly related experience. An additional 3 years of related experience is required in lieu of a university degree.

• Strong business acumen and expert knowledge of technology implementation across large functional areas (requirements gathering, design, data, integration, process alignment).

• Experience with large process or technology improvement projects.

• Strong analytical and problem-solving skills.

• Demonstrated ability to exercise good judgment and deliver results.

• Outstanding skills to interact with others, including consensus-building, negotiation, and facilitation.

(Non-Union Employees)

• PPO & HSO plans (only HSA if participate in the HSO)

• Benefits coverage starts on Day 1

• 11 US Paid Holidays + 2 personal holidays per year

• Paid vacation - starting at 3 weeks per year

• Military Leave

• 401(k) savings plan with company contributions - 3 yr vesting

This role primarily operates in an office environment with 15-20% travel.

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and basic reports and communicate with individuals via telephone.

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com