Atlassian & Agile SME

Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.

At Markon, we don't just offer jobs - we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.

Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.

Markon values people and the tremendous impact each individual can make - which is why we're consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation's most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters - bringing out the best in each other to advance our clients' missions.

Join us and make a meaningful impact.

Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.

Benefits Offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays

Serve as the SME for Jira Software and Confluence (plus Jira Service Management and Bitbucket as applicable).
• Design, implement, and maintain Jira configurations at scale: issue types, workflows, schemes, custom fields, screens, permissions, notifications, and automation.
• Establish and enforce platform governance: standards, naming conventions, project creation controls, permission models, and lifecycle management.
• Build and maintain Confluence space architecture, templates, and knowledge governance to improve documentation quality and reuse.

• Partner with Product Owners, Scrum Masters, and delivery teams to strengthen Scrum/Kanban execution.
• Define and operationalize DoR/DoD, backlog hygiene standards, estimation approaches, and ceremony effectiveness.
• Create reusable templates for epics/features/stories with consistent acceptance criteria and traceability.

• Build dashboards and reporting across portfolios and teams: velocity, throughput, cycle time, lead time, WIP, burnup/burndown, delivery forecasts.
• Improve and sustain Jira data quality so reporting is reliable and comparable across teams.
• Translate leadership questions into measurable KPIs and actionable reporting.

• Implement workflow guardrails and automation using Jira Automation (and scripting tools like ScriptRunner where applicable).
• Support integrations with SSO/IdP, collaboration tools, CI/CD, and version control systems.
• Support migrations and platform evolution (Cloud/Data Center), including testing, validation, and change communications.

• Provide tier-2/3 support for complex Jira/Confluence issues; troubleshoot and resolve root causes.
• Deliver training for end users, power users, and admins; develop quick-start guides and internal playbooks.

• An active TS/SCI with willingness to sit for a polygraph is required.
• 6+ years of hands-on experience administering and configuring Atlassian tools (minimum requirement).
• Strong expertise in Jira Software and Confluence configuration and governance at scale.
• Proven experience implementing/optimizing workflows, schemes, permissions, and automation.
• Practical experience enabling teams with Agile delivery (Scrum and/or Kanban).
• Strong reporting skills: building dashboards, defining metrics, and improving data integrity.
• Excellent facilitation and communication skills; able to work with both technical and non-technical stakeholders.

• An active TS/SCI w/ a CI poly from this client.
• Atlassian certifications (ACP) or equivalent demonstrated expertise.
• Experience with Jira Service Management (queues, SLAs, request types, knowledge base; Assets/CMDB a plus).
• Experience with marketplace apps (e.g., ScriptRunner, Tempo, Structure, BigPicture, Xray/Zephyr).
• Experience with Atlassian Cloud and/or Data Center migrations, upgrades, and performance tuning.
• Familiarity with REST APIs, automation scripting, and integration patterns.
• Experience in regulated environments (FedRAMP/NIST/DoD ILs), if applicable