Competency Exam Technician

MPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building A world where tomorrow is healthier than today!

Title: Competency Exam Technician

$48,318.40 - $66,372.80 / Posted Thru: 1/16/2026

Location: Remote/Virtual - must work and live in the state of Michigan

Purpose: This position provides technical support for Bureau programs, services, and activities, with primary focus on EMS competency exam projects. The role also serves as a member of the MDHHS Public Health Emergency Response Team, requiring 24/7/365 availability for emergency activations or exercises.

Duties and Responsibilities:

• Maintain strict confidentiality and security of all exam materials in accordance with state and legal requirements.
• Monitor access to exam content and ensure secure handling, storage, transmission, and destruction of sensitive materials.
• Implement and document exam security protocols and chain-of-custody procedures.
• Actively monitor online student platforms, such as Quizlet and Discord, for compromised exam material and report irregularities to the Exam Manager immediately.
• Manage information requests by searching records, updating manual/electronic files, and categorizing documents by appropriate titles.
• Monitor shared email inboxes to facilitate Bureau communications and manage EMS files within the licensing system.
• Collaborate with administrative assistants on duties that overlap across departments or meetings
• Schedule Subject Matter Expert (SME) panels and advisory meetings; prepare, record, and file all associated agendas and minutes.
• Coordinate the distribution of correspondence from the Contractor and Department to training programs.
• Maintain version control and documentation for all exam-related materials
• Track exam development milestones, timelines, and deliverables to ensure implementation deadlines are met.
• Assist with psychomotor exam station setup, scheduling, and documentation.
• Track review due dates for policies, manuals, and handbooks, advising appropriate staff 60-90 days prior to deadlines.
• Monitor and track initial education paramedic reports to ensure compliance with policy and maintain documentation to support Education Coordinators.
• Assist with data collection and preliminary analysis related to exam performance and outcomes.
• Always represent the best interests of MPHI and MDHHS.
• All other duties as assigned.

Qualifications/Requirements:

Education: High school diploma and current EMS license are required. Associate's degree in health sciences, public administration, or education is preferred. Current State of Michigan Paramedic license and Instructor Coordinator license are also preferred.

Experience: Minimum of two years of administrative support experience is required. Three years of administrative support and EMS experience is preferred.

Important Skills and Characteristics:

• Knowledge of standard office practices, administrative procedures, and professional workplace standards.
• Knowledge of records management, filing systems, and document retention requirements.
• Knowledge of correct English usage, grammar, spelling, and professional writing conventions.
• Knowledge of organizational structure, workflow processes, and established policies and procedures.
• Ability to accurately collect, organize, code, index, sort, batch, and maintain controlled documents and records.
• Ability to analyze information, identify discrepancies or process gaps, and make sound recommendations for improvement.
• Ability to communicate clearly and professionally, both verbally and in writing, with internal staff, subject matter experts, and external partners.
• Ability to plan, prioritize, and coordinate work to meet schedules, deadlines, and operational requirements.
• Ability to work collaboratively and assist others in resolving administrative or operational issues.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Ability to exercise independent judgment within established policies and procedures.
• Proficiency in Microsoft Office Suite (including Word, Excel, Outlook, and Teams) for document creation, data tracking, communication, and workflow coordination.
• Proficiency in Adobe Acrobat Pro for creating, editing, securing, and managing controlled PDF documents.

Work Environment and Physical Requirements: Standard office environment. Job may require minimal physical effort such as transporting standard computer or office equipment. Involves significant computer related activity including keyboarding and work on a computer screen, in addition to communication by telephone.

RESPONSIBILITY FOR THE WORK OF OTHERS: No assigned responsibility.

IMPACT ON PROJECTS, SERVICES AND OPERATIONS: Serves as a critical member of a multidisciplinary team supporting the State of Michigan's Emergency Medical Services. This position directly contributes to maintaining the integrity and security of the EMS competency examinations while ensuring operational readiness, regulatory compliance, and accurate creation, management, and documentation of exam materials.

REQUIRED COMMUNICATION

Contact Person/Group	Frequency	Purpose
Supervisor	Daily	Supervision
Internal Partners	As Needed	Collaboration
External Stakeholders	As Needed	Collaboration

For purposes of employment standards, this classification is "Exempt" from overtime provisions of the fair Labor Standards Act.

MPHI works with you to promote health for everyone. Together, we will build a world where tomorrow is healthier than today!

MPHI is an EEO employer that participates with e-verify.