Digital Project Manager (In-House Creative Agency)

Digital Project Manager (In-House Creative Agency)

Department: In-House Creative Agency (Global Advertising and Brand Management)

The Role:

Join a rapidly expanding in-house creative agency supporting a global financial services leader (operating as both a card issuer and payment network). We are on a mission to become the creative partner-of-choice, driving industry-defining excellence across digital channels and end-to-end customer experiences.

We are seeking a solution-oriented Digital Project Manager to lead high-visibility integrated and digital campaigns. Reporting to the Senior Digital PM, you will drive the execution of complex initiatives-from creative strategy through production-while overseeing junior PMs. You will act as the operational hub between strategists, creatives, developers, and business stakeholders to ensure best-in-class delivery.

Key Responsibilities:

• Campaign Management & Execution
• End-to-End Delivery: Manage the full lifecycle of high-complexity digital projects, including scoping, timeline management, risk assessment, and hard cost budget management.
• Channel Expertise: execute campaigns across various digital channels, including CRM, Web/Landing Pages, Social Media, and Display.
• Platform Proficiency: Lead execution using specific platforms such as OneCMS, Moveable Ink, and Salesforce Marketing Cloud (SFMC).
• Quality Control: Ensure all projects are delivered on time, on budget, and meet the agency's high creative standards.

Collaboration & Operations:

• Team Leadership: Oversee and mentor direct reports (Project Managers) executing medium-to-low complexity projects.
• Stakeholder Management: Partner with Account Leads and Strategists to ensure client requests are feasible and in scope; facilitate creative kick-offs, reviews, and status meetings.
• Resource Management: Utilize Workfront for overall work planning, resource allocation, and team communication.
• Process Improvement: Proactively identify risks and opportunities to streamline workflows between the design studio, external agencies, and internal marketers.

The Essentials (Qualifications):

• Experience: 5+ years of experience as a Creative Project Manager within a top-tier Creative Agency or In-House Brand.
• Production Knowledge: Deep understanding of digital production workflows (Email/CRM, Web, Social) with a working knowledge of integrated formats (Print, OOH).
• Tool Stack: Proficiency in Project Management software is required (Workfront preferred). Familiarity with CMS tools, Excel, Smartsheet, and Google Suite.
• Soft Skills: exceptional organizational skills, the ability to manage rigorous timelines with parallel workstreams, and a flexible, solution-first mindset.