Training and Support Analyst

Summary

Job Description:

Baptist Health is looking for a Training and Support Analyst to join their team in Lexington, KY

Under general direction, responsible for application training and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes for Baptist Health Medical Group and Epic Community Connect sites. This role ensures that all users are proficient in using Epic applications to enhance patient care and operational efficiency including data collection, workflow analysis, testing, training, system user personalization and ongoing support and troubleshooting to resolve user issues and optimize system performance. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and MIPS (Promoting Interoperability).

Qualifications:

• Clinical degree (MA, LPN, RN) or two years direct healthcare experience in patient registration, access or billing/coding in an ambulatory setting including but not limited to management/supervisor experience.

• Training in an adult learning setting, working in a physician practice setting preferred.

• Must obtain Epic Credentialing in one of the following: EpicCare Ambulatory Provider or Clinical Support, Cadence and Referrals or ADT for Urgent Care, ASAP for Urgent Care Provider and Clinical, within 6 months.

Work Experience

Education