Paratransit Operator/Trainer

THIS POSITION WILL REMAIN OPEN UNTIL FILLED. APPLICATIONS ARE REVIEWED AS RECEIVED, AND INTERVIEWSWILL BE SCHEDULED FOR MOST QUALIFIED CANDIDATES, AS APPLICATIONS ARE REVIEWED

This position performs all the functions of a Paratransit Operator as well as the mentor training program. The purpose of this position is to conduct operation and customer service training for staff.   This is accomplished by interpreting and explaining state and federal laws, rules, and regulations, defensive driving techniques, district policies, customer service expectations, and accurate record keeping.  Other duties include conducting disability awareness training, customer assistance and mobility device securement training, operating paratransit passenger vehicles and completing special assignments as assigned. 

• Assumes the responsibilities of a Paratransit Operator as needed to meet customer service demands.
• Instructs paratransit bus operators with regard to safety, service, and scheduling.
• Ensures proper training of employees.
• Keeps staff current on changes to ADA rules and regulations.
• Assists in the preparation of training materials.
• Takes corrective actions to ensure quality customer service and safe operations.
• Assists in coordinating Paratransit Public Relations activities.
• Provides monthly safety meetings.
• Uses performance metrics based on reporting data to set training requirements.
• Communicates effectively with operations staff regarding training schedules or passenger issues
• Maintains professional demeanor and appearance
• Handles multiple tasks accurately and effectively in a fast-paced environment
• Other duties as assigned to ensure the efficient operation of the department
• Communicates effectively with operations staff regarding scheduling of training hours

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