New

Patient Access Representative, Full-Time/Days

Mercy
paid time off, tuition reimbursement
United States, Missouri, St. Louis
615 South New Ballas Road (Show on map)
Mar 17, 2026
Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. Position Details: Mercy Hospital St. Louis - Imaging Schudluing 615 S New Ballas Road St. Louis, MO 63141 Shift: Days 7:30 am- 4:00 pm Experience and Education Requirements: 1-3 years of clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required, some college helpful. Minimum skills, knowledge, and ability requirements: - Ability to communicate effectively both orally and in writing, excellent telephone etiquette required. - Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies. - Strong organizational skills; attention to detail. - Ability to work under stress, meet deadlines, and perform all daily assignments with a high level of accuracy. - Knowledgeable and experienced with various computer systems; Ability to use a 10-key calculator and computer keyboard. Physical Requirements: * Position requires the ability to push, pull, and/or lift 50 lbs. regularly. * Position requires prolonged standing and walking during each shift. * Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties. We Offer Great Benefits! From day one, you'll enjoy comprehensive health, vision, and dental coverage, plus paid time off (PTO), tuition reimbursement, and employer-matched retirement funds. These are just a few of the great benefits available to eligible co-workers, including those working 32 hours or more per pay period. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand here. A positive outlook and a strong sense of advocacy align perfectly with our mission and vision. We're collaborative and never afraid to go the extra mile to deliver excellent care-that's part of our commitment. If that sounds like you, we encourage you to apply! Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.