IT Manager - Towne Vacations

Essential Responsibilities:

Team Leadership & Management

• Supervise and mentor a small IT team, ensuring high performance and professional
• Assign tasks, set priorities, and monitor progress to meet service-level

Microsoft 365 Administration

• Manage and optimize Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
• Oversee user account provisioning, license management, and security
• Implement best practices for collaboration and productivity

Remote Support & Endpoint Management

• Provide remote technical support for hardware, software, and network
• Manage endpoint devices (laptops, desktops, mobile) including deployment, patching, and
• Utilize RMM tools and ITSM platforms for monitoring and

General IT Operations

• Maintain IT infrastructure including servers, networks, and cloud
• Ensure cybersecurity measures are in place (firewalls, antivirus, vulnerability management).
• Develop and enforce IT policies, disaster recovery plans, and backup

Subject Matter Expertise

• Serve as the go-to expert for IT-related projects and
• Advise leadership on technology improvements and emerging
• Participate in vendor evaluations and technology road

Minimum Required Skills & Competencies:

• Bachelor's degree in Information Technology, Computer Science, or related
• 5+ years of IT experience, including team
• Strong knowledge of Microsoft 365 administration and endpoint
• Proficiency in Active Directory, PowerShell scripting, and cloud platforms (Azure preferred).
• Excellent problem-solving, communication, and organizational
• Relevant certifications (Microsoft 365, ITIL, CompTIA Security+) are a plus.

Desired Skills & Competencies:

• Experience with remote troubleshooting and IT support
• Familiarity with cybersecurity frameworks and compliance
• Ability to manage multiple projects in a fast-paced

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and
• Ability to lift up to 20 pounds and exert 20+ pounds of Use arms and legs. Frequent standing, walking, sitting, carrying, bending, stooping, reaching and twisting.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading and preparing documentation.
• Not substantially exposed to adverse environmental
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.