Patient Check-in / Pre-Visit Specialist

Perform back office functions in support of patient care:

Gather and input information into patient's chart in the electronic health record

• Generate report (or utilize Patient List) to capture upcoming appointments.
• Obtain medical information from referring provider and other medical facilities that will support patient's appointment with neurologist.
• Review physician's orders with chart contents and collect test results and related medical information for upcoming appointment.
• Update patient demographics as needed
• Scan (or electronic input) medical information from patient's health and history questionnaire into patient's chart and records obtained from medical facilities, etc., before patients scheduled appointment

Conduct insurance verification on behalf of patient

• Analyze, assess, investigate, and enter accurate demographic and insurance detail into the Practice Management System.

Obtain restricted Medicaid and VA referral authorizations.

• Ensure referral information, preferred pharmacy, flag alert messages, and patient email is present in the Practice Management System.
• Secure verification of insurance coverage at minimum one week before the patient's scheduled appointment and one day before the patient's scheduled appointment through the Practice Management System's real time eligibility, payer websites, or calling insurance.
• Seek out additional information from patient if insurance information is not available
• Notify Prior Authorization Specialist if patient has changed insurance that may impact a prior authorization for a scheduled appointment.
• Provide patient advocacy (i.e., building directions, refer questions to appropriate person).

Check-in patients as they come into the Clinic for their appointments.

• Greet patients warmly and professionally.
• Verify and updates demographics, insurance, and account details, as necessary.
• Collect co-pays & balances as appropriate.
• Review credit policy and patient consent forms with patient as appropriate.
• Scan insurance cards, prescription cards, and consent form into E H R system.
• Take patient's picture for electronic health record.

Perform related work as requested or assigned

• Confirm patient appointments as requested
• Generate report to obtain listing of new patients; generate labels for mailing
• Assemble and send new patient packet via US mail
• Arrange for interpreter services for new patients, as requested

Education and Experience:

• High School graduate or GED equivalent.
• One year previous medical office experience.

Knowledge, Skills and Abilities:

• Patient centered; strong customer service orientation.
• Excellent communication and interpersonal skills.
• Accurate and precise reading and writing skills.
• Ability to work independently, exhibit mature judgment and make sound decisions.
• Knowledge of medical insurances, medical terminology and ICD-10/CPT coding.
• Ability to handle confidential information with the utmost judgment and discretion.
• Proficiency with MS Office, including Word, Excel and Outlook.
• Proficiency with Electronic Health Record.
• Ability to handle multiple priorities and deadlines