MAC Operations Manager

JLL
parental leave, paid time off, 401(k)
United States, Missouri, St. Louis
211 North Broadway (Show on map)
Dec 30, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview We are seeking an experienced Move/Relocation Operations Manager to serve as the lead for on-site resources for our client account. This supervisory role reports directly to the Small Projects team and requires 100% on-site presence to provide immediate, responsive support for various facilities and logistics needs while overseeing move technician operations. This position combines hands-on technical work with supervisory responsibilities, managing projects and coordinating move technician activities. As part of JLL's integrated facilities management services, this position offers stability through our dedicated account model and opportunities for career growth within our organization. Key Responsibilities Leadership & Supervision * Supervise and coordinate activities of move technicians across multiple projects * Assign work orders and prioritize tasks based on urgency and client needs * Conduct quality control inspections of completed work and ensure compliance with JLL standards * Provide on-the-job training and mentoring to junior technicians * Lead daily briefings and coordinate with move technicians on project status * Escalate complex issues to Small Projects Team Lead as needed * Maintain team accountability for safety protocols and performance standards Project Management & Coordination * Plan and execute complex multi-phase office moves and space reconfigurations * Develop project timelines, resource allocation, and logistics coordination * Interface directly with client stakeholders on project requirements and updates * Coordinate with external vendors, contractors, and other trades * Manage project documentation, progress reports, and client communications * Conduct pre-move planning sessions and post-move evaluations Move Support & Space Management * Execute complex office moves, relocations, and space reconfigurations * Ensure move crews are supported and engaged to with a plan for delivery every day * Oversee furniture placement and workspace setup/teardown operations * Lead department relocations and floor plan changes * Manage move logistics including scheduling, equipment, and coordination with other trades * Maintain customer satisfaction rating on supervised projects * Self-perform complex moves and installations when needed Event Setup & Support * Supervise setup of meeting rooms, conference spaces, and event venues * Coordinate seating, tables, and staging for large corporate events * Provide after-hours supervision for special events as needed * Ensure proper setup and breakdown procedures are followed Furniture Services & Quality Control * Oversee receiving, inspection, and delivery of furniture throughout the facility * Supervise assembly and installation of office furniture, workstations, and modular systems (Herman Miller, Steelcase, Haworth, etc.) * Perform complex furniture repairs, adjustments, and reconfigurations * Maintain furniture inventory and condition reports * Ensure quality standards are met on all furniture installations Facilities Maintenance & Handyman Services * Coordinate and oversee completion of maintenance work orders * Assign routine facility upkeep tasks to appropriate technicians * Self-perform maintenance tasks requiring advanced skills * Supervise coordination with external contractors for specialized work * Lead participation in building emergency response procedures Technology & Documentation * Oversee utilization of Work Order system such as Corrigo for work order tracking * Review and approve work order completion with detailed documentation and photos * Manage mobile applications for real-time communication and scheduling * Maintain accurate records of team productivity, completed tasks, and time allocation * Generate reports on team performance and project status Required Qualifications * Experience: 3 + years in facilities management, move coordination, furniture installation, or related field with 2+ years in supervisory or lead capacity * Leadership Skills: Proven ability to supervise, train, and coordinate work activities of technical staff * Technical Expertise: Advanced experience with furniture assembly, installation, and complex facilities maintenance * Project Management: Experience managing multiple concurrent projects and coordinating resources * Physical Requirements: Ability to lift 50+ lbs., stand for extended periods, and perform manual labor in various environments * Communication: Excellent verbal and written communication skills with ability to interface with senior client stakeholders * Independence: Ability to make independent decisions and solve complex problems with minimal supervision * Technology: Proficiency with CAFM systems, project management software, smartphones, tablets, and computer applications Preferred Qualifications * Experience working in corporate office environments or Class A commercial buildings in a supervisory capacity * Advanced knowledge of major office furniture systems (Herman Miller, Steelcase, Knoll, Haworth) * Experience with vendor management and contract coordination * Safety certifications and/or working knowledge of furniture install safety * Knowledge of electrical, plumbing, and HVAC systems * Previous experience with integrated facilities management services * Project management certification (PMP, CAPM) preferred * Bachelor's degree in Facilities Management, Construction Management, or related field preferred Working Conditions * Location: 100% on-site presence required in Hazelwood Mo. * Schedule: Standard business hours (7:00 AM - 4:00 PM) with occasional evening /weekend work for events, emergencies, and major projects * Environment: Physical work environment requiring standing, lifting, and manual labor in various areas including offices, basements, mechanical rooms, and outdoor areas * Travel: Occasional travel to other client sites for special projects or training (less than 10%) * Safety: Responsibility for enforcing all client and JLL safety protocols and procedures About JLL JLL is a leading professional services firm that specializes in real estate and investment management. We help clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel and residential properties. As a Fortune 500 company with operations in over 80 countries, JLL offers extensive career development opportunities and the stability of a global organization. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship. Location: On-site -St. Louis, MO If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.