IT Pro 3-IT Multidiscipline

Position Overview:

This is a professional/administrative position in the IT unit of the College of Education and Human Development (CEHD) at the University of Minnesota. This position is responsible for overseeing the life cycle management of end user devices including purchasing, deployment, proactive management, and disposal. Responsible for managing a large budget and several iPad and student device programs, this position requires an ability to lead others through influence, excellent organizational skill, and the ability to manage several tasks simultaneously.

Job Responsibilities:

Manage Computer Replacement Program and IT Assets - 50%

• Oversee College Computer Replacement Program and deployments
  • Work with Technical Coordinators to assess system and training needs for computers and standard applications in the college-wide computer replacement program.
  • Create and coordinate training and training materials to support the college-wide computer replacement program.
  • Recommend and lead the implementation of changes to processes and procedures
  • Set computer replacement schedules and departmental copays to ensure proper balance of device functionality and economy for departments and users of technology
  • Collaborate with Technical Coordinators to proactively identify and replace outdated equipment, identify departmental needs, handle unusual requests
  • Identify trends/cycles for equipment demand, inventory levels, and purchasing timetables to ensure a consistent inventory of configured, ready-to-deploy equipment
  • Maintain accurate hardware asset records
  • Document purchasing requests, invoices, records, justifications, and cross-charges
  • Oversee decommissioning processes for outdated or damaged equipment in accordance with CRP, University policy, and vendor agreements
    
• Manage hardware acquisitions
  • Research, test, and set standardized configurations for new technology based on common end-user demands, cost, and efficiencies.
  • Plan and execute efficient purchasing processes in cooperation with financial services, vendors, and University partners
  • Facilitate acquisition of customized or specialized equipment in coordination with Technical Coordinators, vendors, and financial services
    
• Coordinate annual distribution and collection of several hundred Chromebooks and iPads for the college's First Year Experience and Teacher Education programs
  
  

Device Management - 25%

• Manage a wide variety of user devices using centralized management tools
  • Collaborate with central IT to ensure that initial device configuration and provisioning is in line with college needs
  • Manage device membership in Active Directory groups to identify inclusion among departments, buildings and workgroups
  • Maintain AD groups that can be queried to populate SCCM/Jamf Pro device collections
  • Manage device membership in SCCM and Jamf Pro collections to effectively deploy software and manage policy settings
  • Maintain and update deployable software packages
  • Harness Apple Device Enrollment Program and MDM capabilities of Jamf Pro to simplify enrollment and setup processes.
  • Review device configurations to ensure success and identify trouble areas including hardware inconsistencies or incompatibility
  • Manage creation of AD objects and DHCP registration for new devices
  • Create and maintain documentation for deployment and management procedures
  • Coordinate with Technical Coordinators to test new procedures, systems, policies
    
    

Other Tech Systems Support - 15%

• Assist college's Server Administration team in a backup capacity
  • Manage file sharing permissions using Active Directory
  • Respond to security alerts or incidents following standard procedures for threat eradication and device replacement
  • Ensure availability of administrative backup servers/systems

• Provide expert support for desktop support team
  • Manage work of student employees to assist with common tasks
  • Provide expert Tier 2-3 support for Technical Coordinators
  • Create and maintain documentation for deployment procedures, and for common desktop support team tasks/issues
  • Facilitate communication and coordinate efforts of Technical Coordinators and identify common challenges and/or support issues
  • Participate as a member of the college's server and network support team
    
    

Administrative - 10%

• Professional Development
  • Participate in University technical and policy groups and communities
  • Keep abreast of University-wide activities, standards, and policies
  • Participate in formal internal and external training opportunities
  • Independently research and keep abreast of new software, tools, and methods
  • Support and train IT staff and users of technology
  • Other duties as assigned
    
    

Required Qualifications:

• Bachelor's degree. Four years of work experience in user support areas.
• Four years experience to include Windows, Macintosh, and iOS support
• Experience with Active Directory administration and Group Policies
• Experience with either JAMF Pro or Microsoft SCCM
• Detail oriented, willing to learn new tasks, able to work occasional off-hours and/or weekends for special tasks or to resolve problems
• Demonstrated ability to prioritize and guide your own work as well as the work of others
• Demonstrated ability to learn new skills quickly and independently
  

Preferred Qualifications:

• Certification for JAMF Pro
• Certification for Microsoft SCCM
• Certification for Microsoft Windows Server
• Experience with Apple Device Enrollment Program
• Experience providing user support in a higher education environment
• Powershell and/or Bash scripting experience
• Experience creating and managing databases.
• Excellent problem-solving, organizational, and interpersonal communication skills.
• Ability to perform multiple tasks simultaneously and achieve established deadlines.
• Ability to work independently as well as with a team.

Department Overview

Academic and Information Technology is dedicated to providing leadership for the college's information technology infrastructure and delivering proactive, reliable, highly responsive, user-centered support services that align with and support the teaching/learning, research/discovery and outreach/service activities of the college.

College Overview

The College of Education and Human Development (CEHD), the University's third largest college, contributes to a just and sustainable future through engagement with the local and global communities to enhance human learning and development at all stages of life. We know diversity is necessary to do our best work and foster our humanity. That's why the CEHD community is collectively dedicated to cultivating an inclusive and equitable environment, embracing and celebrating all identities of our students, staff, and faculty. These values are also a moral imperative requiring continuous proactive measures and a firm stance against prejudice, discrimination, and systemic injustice.

Pay Range: $39.78 to $72.13; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

This position is not eligible for visa sponsorship.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).