Support Specialist

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE:

The Support Specialist will work as a member of a team to offer individualized support for our field professionals. The Support Specialist will help facilitate the best possible experience for professionals by initiating and maintaining exceptional rapport and providing extraordinary customer service through the initial vetting process and candidate/employee lifecycle.

ESSENTIAL FUNCTIONS:

• Creates an exceptional end-to-end candidate experience by providing professionals with personalized, high-quality support and assistance.
• Delivers outstanding care and guidance from the first point of contact through the entire onboarding experience.
• Serves as a concierge and ambassador by engaging with professionals, answering questions, providing expertise, and guiding caregivers-especially built-in caregivers-through the onboarding process.
• Utilizes our applicant tracking system to communicate effectively and document all interactions, issues, and updates from initial contact through program handoff.
• Educates new, existing, and active professionals on required processes and sets clear expectations.
• Supports professionals throughout the pre-boarding and post-boarding processes while collaborating closely with internal teams.
• Partners with support teams in order to share information, communicate issues, and identify solutions.
• All other duties as assigned.

QUALIFICATIONS:

• High School diploma or equivalent required. BS/BA, preferred
• Working knowledge of MS Office Suite, social media platforms

• Customer service oriented - client focused
• Exemplary interpersonal skills
• Adaptability to evolving situations
• Pleasant and helpful yet direct demeanor on the telephone
• Ability to relate to a variety of people and establish meaningful relationships
• Bilingual in Spanish required

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability


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