Quality Manager

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Itron is seeking a Quality Manager for our West Union, SC facility. This position will report to the Senior Quality Manager and work with factory quality managers and the global quality organization to ensure effectiveness of the quality management system. The role is also responsible for overseeing customer complaints, coordinating internal and external audits, managing calibration and supporting supplier quality and quality improvement initiatives.

Duties & Responsibilities:

• Provide leadership in quality-related initiatives, processes and activities.
• Manage a team of 6-12 associates
• Oversee compliance and continuous improvement of the ISO9001-based quality management system. This includes coordinating the implementation of new & revised global QMS processes, developing and improving local QMS processes and providing related training.
• Manage the local internal audit program and provide coordination and support for 3rd party quality audits and customer audits.
• Coordinate timely responses to customer quality issues, including root cause analysis, corrective and preventive actions, and issuance of formal reports.
• Support global supplier quality organization and manage site-specific supplier quality initiatives.
• Oversee and improve the process for controlling nonconforming materials, driving reduction in MRB inventory as well as efficiency and effectiveness of the MRB process.
• Manage the local calibration program.

Required Skills & Experience:

• Bachelor degree in engineering or related technical field
• 5 years of relevant experience in quality management
• Strong knowledge of quality management systems, including
  • ISO9001
  • QMS auditing
  • Control and improvement of QMS processes & documentation
• Experience addressing customer complaints and requests as well as measuring and driving customer satisfaction
• Excellent communication, organization & leadership skills
• Experience working directly with suppliers, including supplier qualification, performing quality audits and addressing supplier quality issues

• Good understanding of 8D problem solving methodology
• Knowledge and experience with measurement systems, including Gage R&R, calibration standards and methodology and maintaining calibration records

Preferred Skills & Experience:

• Experience with Oracle and/or other ERP systems
• Experience with SQL and Power BI
• ISO9001 auditor certification or ASQ Certified Quality Auditor
• ASQ Certified Manager of Quality & Organizational Excellence

Travel: 0-10%

Benefits Info:

This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more! This position is eligible for our annual bonus program.

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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com