Associate Operations Lead, Rental Field Support & Fleet Coordinator

TheAssociate Operations Lead, Rental Field Support and Fleet Coordinatoroversees the operational and field support aspects of our rental program, ensuring efficient fleet allocation, robust reporting, and optimal site performance. This role demands strong cross-functional collaboration, with a particular emphasis on field support to address on-the-ground challenges, alongside a focus on process improvement to deliver exceptional service and operational excellence.

• Oversee field compliance with fleet operations, inspections, repairs, and tire swaps, ensuring adherence to policies and standards across locations through direct on-site engagement
• Provide hands-on field support to address site-specific operational challenges, ensuring consistent service quality and rapid issue resolution
• Conduct deep dives into data, partnering with the Senior Program Manager, to generate actionable insights for program performance and efficiency, often based on field feedback
• Drive reporting improvements, partnering with the Senior Program Manager, by identifying gaps and implementing enhanced metrics and dashboards to reflect field performance
• Collaborate cross-functionally with registration teams to streamline processes and minimize time-to-register for assets, while assisting with DMV registration processing to ensure timely and accurate documentation for rental assets, supporting field readiness and operational compliance
• Act as a key liaison between departments and field teams to align on goals, coordinate efficient drop-offs, asset turnover, asset ownership mapping, and resolve operational bottlenecks

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for reporting and communication
• Bachelor of Science in Business Administration or equivalent experience
• Familiarity with industry and/or Tesla tools and platforms for reporting or operations
• Strong analytical and problem-solving skills to handle complex operational challenges in field settings
• Excellent communication and interpersonal skills for effective cross-functional and on-site collaboration
• Ability to multitask and prioritize in a fast-paced, field-driven environment
• 3+ years of prior experience in program management or operations within a tech, automotive, or rental industry is preferred

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program