IT Analyst

City/State

Work Shift

Overview:

The IT Analyst is responsible for the day-to-day support, maintenance, and optimization of software applications, including system builds, upgrades, patches, and enhancements. This role partners with business and clinical stakeholders to analyze operational needs, evaluate software releases or new products, and recommend solutions that improve processes, system performance, and cost efficiency.

The Application Analyst performs and documents workflow assessments to define functional requirements and ensure optimal utilization of applications. This role develops system test plans, executes testing for upgrades and patches, and maintains accurate test documentation. The Analyst supports incident, problem, and change management processes, provides daily on-call support for application-related issues, and works within cross-functional teams to enable application integration that meets business and clinical needs.

As an Experienced Professional, the Application Analyst works independently with general supervision, resolves moderately difficult issues, and contributes to project work by supporting smaller initiatives or components of larger projects related to software releases and implementations.

Bachelor's Degree in Information Technology, Computer Science, Health Informatics, or a related field (Preferred)

OR
Experience may be accepted in lieu of a Bachelor's Degree

• 3 years of relevant experience with a degree

• 5+ years of relevant experience without a degree

No specific certification or licensure requirements

• 3-5+ years of experience supporting and optimizing enterprise software applications

• Experience with application builds, upgrades, patches, and system enhancements

• Strong ability to analyze business or clinical workflows and document functional requirements

• Experience developing test plans and performing system and upgrade testing

• Familiarity with incident, problem, change, and service request management processes

• Experience collaborating with cross-functional teams and communicating application issues, upgrades, and enhancements

.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.