AWS Cloud Engineer

Description

Join our innovative Medical Health Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We're looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are. With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare's digital transformation. If you're driven by quality and a commitment to patient safety, this opportunity is your next career move.

The AWS Cloud Engineer is responsible for designing, implementing, and maintaining automated solutions for deploying and managing AWS cloud infrastructure. This role involves managing production workloads within AWS and Salesforce environments, ensuring efficient and reliable operations. The AWS Cloud Engineer will assist in configuring networking and security controls within AWS and Salesforce, including external system integrations, to maintain a secure and functional environment. Additionally, the AWS Cloud Engineer will support 24x7 call-center operations using Amazon Connect IVR and voice routing, ensuring consistent availability and performance. The role includes maintaining continuous monitoring and observability solutions to monitor system health and performance, as well as implementing and monitoring auditing processes for AWS and Salesforce environments to ensure compliance and security. The AWS Cloud Engineer will work closely with the DevOps team to support automation solutions for continuous integration and continuous deployment (CI/CD) workflows. Operating within a modified agile implementation framework, the program delivers capabilities to other mission teams. As part of an agile team, the candidate will participate in Sprint and Release-level activities, including deploying new capabilities in lower environments (Development, Test) and monitoring and troubleshooting issues in the Production environment. The AWS Cloud Engineer will support system reliability and ensure adherence to service level agreements (SLAs). Additional responsibilities may include assisting development team activities during automation integration efforts, which may involve collaboration with government stakeholders and other contractors to build a successful product and troubleshoot issues effectively.

Primary responsibilities

• Overseeing an AWS and Salesforce based environment, supporting maintenance, release activities, and troubleshooting of any Production issues. Additionally, supporting a cross-functional team in multiple lower Development and Test environments.
• Design, deploy, and manage scalable, secure, and cost-effective AWS cloud infrastructure solutions.
• AWS Cloud Engineer will be responsible for automating changes to environments using tooling such as Terraform, CloudFormation, various scripting languages (e.g. Bash, Python), writing and maintaining CI/CD pipelines (Gitlab) to assist with development, testing, and Production release of capabilities to a 24x7 environment.
• As part of an agile team, the candidate will participate in sprint and release level team activities, and technical exchange meetings in support of program objectives.
• Additional work may be required to support development team activities during automation integration activities, this may involve interaction with government and other contractors to build a successful working product and the collaborative troubleshooting of issues.
• Maintain integration with external systems such as EHR API's (FHIR), Identity and Authorization tools (Okta), and other third party tooling.
• Maintains software and system configuration documentation. Works with cybersecurity team to develop and deploy authorized, hardened solutions within an AWS and Salesforce environment.
• Reconfigures and manages software installation and license catalog in all environments.
• Create a consistent structure utilized by the entire program.
• Applies DoD Security Technical Implementation Guides (STIGs) on IT systems deployed to AWS GovCloud as needed.
• Stay updated on AWS advancements and recommend improvements to existing systems.

Required Qualifications:

• Education & Experience: Bachelor's degree (or equivalent work experience) with 4+ years supporting complex AWS environments.
• Cloud Expertise:
  • AWS cloud infrastructure (including GovCloud).
  • Common AWS services: VPC, S3, EC2, IAM, CloudWatch, CloudFormation.
  • Infrastructure as Code (IaC) tools such as Terraform and AWS CloudFormation.

• Networking: AWS VPC, DNS, CIDR, and routing.
• Programming & Scripting: Proficiency in scripting languages (Python, Bash) and/or structured programming languages.
• Salesforce Solutions:
  • Experience with Salesforce-based solutions.
  • Salesforce development support (deployment automation, version control, administration).

• Contact Center & IVR: Experience with IVR solutions like Amazon Connect and contact center technologies.
• Audio/Video Technologies: Real-time audio/video streams (WebRTC, SRTP) and traditional voice (PSTN).
• Security:
  • Concepts: TLS, PKI, x509.
  • Tools: ACAS, OWASP, SonarQube.
  • Security controls and auditing.

• DevOps & CI/CD: Pipeline-driven deployments leveraging GitLab, Jenkins, and version control systems (Git).
• Agile & Collaboration Tools: Agile methodologies (Scrum, Kanban) and Atlassian tools (Jira, Confluence).
• Professional Skills:
  • Strong problem-solving, analytical, and critical thinking abilities.
  • Ability to work independently and collaboratively in fast-paced environments.
  • Proficiency in navigating electronic systems, computer programs, and virtual service platforms.

Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or high latency ISP is not acceptable. Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required.

Preferred Qualifications:

• Veteran/military retiree and/or military spouse or Experience working with and/or for military communities.
• Experience in or supporting a Contact Center, Military/Veteran services, or healthcare environment.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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