Field Inventory & Sales Support Analyst

ESSENTIAL DUTIES & RESPONSIBILITIES

Logistics Sales Operations Support Duties:

• Strategy planning and execution of sales operations to complement the commercial sales strategy.
• Collaborate with the sales team to coordinate and optimize consignment processes.
• Provide input and suggestions to enhance the efficiency of sales operations.
• Act as a liaison between the sales team, customers (such as hospitals), and internal departments.
• Enhance sales and customer satisfaction.
• Ensure compliance with all relevant regulations and company policies.
• Train other team members on consignment and trunk processes and logistical operations.
• Provide ongoing support to the sales department, including the allocation of consignment and trunk stock.
• Manage and process incoming sales orders for medical devices accurately and efficiently.
• Ensure timely and accurate entry of orders into the system, including verification of pricing and product availability.
• Collaborate with logistics and warehouse teams to coordinate the shipment and delivery of medical devices.
• Track and monitor the movement of products to ensure on-time and accurate deliveries.
• Address and resolve issues related to order discrepancies, shipping delays, and other order processing challenges.\
• Work proactively to prevent and mitigate potential order-related problems.
• Generate reports related to sales orders and order fulfillment metrics.
• Analyze data to identify trends, streamline processes, and improve overall efficiency.
• Monitor trunk stock levels, expiration dates, and replenish as necessary to meet demand.
• Prepare and maintain accurate documentation related to consignment agreements and trunk stock inventory.
• Evaluate and process claims made by customers.
• Assist with the development and implementation of auditing processes for consignment and trunk inventory.
• Conduct regular audits to ensure compliance with regulatory requirements and company policies.
• Provide recommendations for process improvements based on audit findings.
• Maintain the logistical policies and follow QMS processes.
• Resolve problems related to transportation, warehouse (3PL), and SAP system.

Internal Support:

• Provide reports, charts, and creating databases using appropriate software.

• Proofread records or forms and maintaining sales/logistic files and office records accurately.
• Assist sales/clinical staff with other clerical and administrative support.
• Support office administrative tasks.

Must demonstrate the following emotional intelligence skills:

• Emotional Empathy
• Positive Attitude
• Excellent Communication Skills
• Flexibility / Adaptability
• Interpersonal Skills

• Digital Transformation (DX) - as available

OTHER RESPONSIBILITIES

• Maintain complete and open lines of communication with other personnel, functions, or departments to facilitate operations and interaction in the organization.
• Keep supervisor informed of status and progress, ensuring that regular and periodic communication takes place.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and keeping abreast of industry trends and related compliance issues within the area of responsibilities.
• Maintain professional conduct, attendance, and high ethical standards in the work place, complying with company's policies and procedures.
• Fulfill mandatory training requirements applicable for department and job duties as appropriate.
• Perform other duties and responsibilities as required or requested by supervisor or Management.

Team Player - Works well as a member of a group
Loyal - Shows firm and constant support to a cause
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity

Bachelors (required)

2 years: Sales support or logistics role, preferably within the medical device industry. (required)

Skills