Quality Assurance Technician - 2nd Shift

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose:

The individual in this role will be responsible for to ensuring products manufactured at Lindt & Sprungli USA meet or exceed L&S standards for quality, food safety, and regulatory compliance. This is accomplished by developing, following and improving upon established audit processes, policies and procedures. You will also be responsible for interpreting and enforcing policies to make ad hoc decisions in support of quality and food safety. Additionally, you are responsible for reviewing documents for compliance, reporting and partnering with all relevant stakeholders including: manufacturing, purchasing, R&D (Research & Development) and QA (Quality Assurance) teams.

Ensure Quality Standards

• Responsible for sampling and testing raw materials, semi-finished products, and finished products to ensure compliance with L&S specifications and standards. This is accomplished by following established procedures, including but not limited to analytical, sensory and microbiological testing.
• Execute all analytical laboratory functions for main production facility, as well as serving as backup for the cocoa liquor facility.
• Responsible for releasing products and managing non-conformances.
• Responsible for the operation, maintenance & calibration of laboratory equipment.
• Manage sample retention program for raw materials, semi-finished, and finished products.
• Drive and support the implementation of new equipment and new technologies including validation and verification activities.
• Ensure compliance with all ISO and third party quality and food safety standards.

Documentation and Reporting

• Perform administrative functions that relate to maintaining proper documentation. Filing of inspection reports and other relevant records to ensure complete documentation and transparency regarding compliance to L&S requirements.
• Responsible for the oral and written communication of test results and for ensuring timely disposition of raw materials and products.
• Interface with Purchasing Department and Manufacturing Supervisors to enforce quality standards in non-compliance situations. Responsibilities include managing the non-conformance process and communication with all stakeholders.

General

• Responsible for cross training current and new QA Technicians for basic analytical tests.
• Responsible for general lab cleaning. Developing and maintaining a consumable inventory and responsible for ordering consumables for the entire lab in order to ensure consistent functionality.
• Provide assistance with QA and R&D related projects as assigned.
• Participate in Lindt Production Way (LPW) teams.