IT Support Specialist (MS Admin Center)
 Advantage Technical | |
$40.00-$45.00
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 United States, Massachusetts, Cambridge | |
 Dec 12, 2025 | |
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IT Support Specialist with experience working with MS 365 Admin Center
Location: Cambridge, MA (100% onsite) Duration: 3 month+ contract Rate: $40-45 an hour W2 Description: Our client, a growing Pharmaceutical start-up is looking for an IT Support specialist to join our fast-growing organization. As the first level of support to all of our employees, this role is truly the face of the IT function. The ideal candidate is someone with stellar customer service skills and a commitment to quality and excellence coupled with excellent technical skills. Key Responsibilities Include: * Provide 1st & 2nd level contact and convey resolutions to customer issues either in person, over the phone or via remote support tools. Work with users to determine the nature of issues, document Service Desk request information, walk customer through problem-solving process and document resolution in Service Management solution. * Serve as escalation point for external support staff on technical issues * Provide desktop support, which includes hands on break/fix of PCs, laptops, printers and mobile devices. * Ongoing management and optimization of basic ITIL Service Operations including Incident Management, Event Management, Request Fulfillment, Problem Management and Access Management. * Partner and collaborate with other departments to provide the best experience for all users. May get involved in supporting activities in these areas including but not limited to desktop imaging, application administration/configuration and supplier management (including hosted solutions).Assist in the development and maintenance of IT training materials and Knowledge Base articles. * Provide an on-site presence during core hours, to ensure the onsite team has effective hands on support. Education, Registration & Certification: * Technical degree in computer technology or related field Experience: * Minimum of 3 years of experience in Technical Service Desk or similar role * Strong hands on experience with Microsoft 365 Admin Center * Experience with Office 365/Azure AD * Work experience within ITIL Service Model is a plus * Prior experience in the Bio-tech industry is preferred Skills, Knowledge & Abilities: * Possesses excellent interpersonal skills. * Must be approachable, show respect for others, and effectively communicate with colleagues to help foster teamwork and show a commitment to improving the end-user experience. * Knowledge of office and laboratorial applications, hardware and other equipment. * A strong technical background in desktop (Windows / Mac (iOS, iPadOS and MAC OS)) and cloud application support. * Telephony and mobile technical experience (Android and iOS). * Excellent attention to detail and the ability to organize and execute a variety of concurrent activities across multiple disparate areas. * A creative thinker with high energy and enthusiasm, and a team player. * Highly organized, results driven, problem solver. * Superior written and oral communication skills and the ability to work with different levels of management. * Highly motivated with the ability to be flexible in a fast-paced environment. #LI-SK1 #techjobs After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About UsAdvantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies. Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help. | |