Bob's Credit Specialist

Job Overview

As a Bob's Credit Specialist, you'll play a vital role in helping guests explore flexible, accessible financing solutions that support their shopping journey. You'll guide guests through the application process, provide thoughtful recommendations, and partner closely with the Financing Lead and store leadership to drive overall program success.

From guest conversations and application support to conversion and follow-up, your work helps create a seamless, confident financing experience for every guest. This role is perfect for someone who loves guest interaction, problem-solving, and being a go-to resource on the sales floor.

What You'll Bring to Bob's

At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by exceptional customer engagement, strong communication skills, operational accuracy, and a collaborative spirit. If you're energized by helping guests, supporting sales partners, and ensuring smooth program execution, you'll thrive here!

Key Skills for Success

Core Competencies & Expertise

• Guest Engagement & Service Excellence - Ability to guide guests through financing conversations with empathy, clarity, and professionalism.
• Application Management - Strong attention to detail and comfort navigating web-based systems to support and process financing applications.
• Collaboration & Sales Partnership - Ability to build strong relationships with store associates and leadership to identify guest needs and provide seamless handoffs.
• Problem-Solving & Follow-Up - Skilled at troubleshooting application challenges, recovering declined or pending applications, and maintaining momentum through follow-up.
• Communication Skills - Friendly, confident, and effective communication with guests and internal teams.
• Operational Support - Ability to follow program processes, ensure accurate use of tools and resources, and support reporting or activity tracking.

Preferred Competencies & Skills

• Familiarity with consumer financing, alternative lending programs, or retail point-of-sale systems
• Ability to work effectively in a fast-paced retail environment
• Comfort stepping in to support program coverage when needed

Who We Are

At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with more than 190 stores, we're committed to skills-based hiring, diverse perspectives, and creating an inclusive environment where everyone can thrive.

How We Will Support Your Success

We know you have many career options. At Bob's, we invest in your development, well-being, and long-term success.

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off including vacation, personal days, sick days, holidays, and your birthday
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance
• Financial planning support and voluntary legal benefits
• Tuition reimbursement, on-demand learning through Workday Learning, and growth pathways
• Employee Discount starting Day 1, plus hundreds of additional discounts through Hays Perks
• And so much more!

Our Culture & Core Values

At Bob's, our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We take pride in fostering a positive, supportive environment where team members feel empowered and appreciated.

Minimum Qualifications

• 1-2 years of experience in retail, customer service, or consumer financing
• Friendly, professional demeanor with strong communication and people skills
• High attention to detail and comfort with web-based applications or systems
• Ability to work a flexible retail schedule, including weekends and evenings
• High school diploma or equivalent

Diversity Is a Core Value at Bob's

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or joining our team, you are valued, appreciated, and encouraged to be your authentic self.

We are committed to fostering a workplace as diverse as the communities we serve. Bob's Discount Furniture is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran status, or any protected class.

If you need assistance completing the application process due to a disability, please contact talentacquisitionteam@mybobs.com. This line is for accommodation requests only.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.