Stadium Operations Manager - Special Events

SUMMARY This role is responsible for overseeing the entire event lifecycle, from initial planning and budgeting to execution and post-evaluation of special ticketed events held at Gillette Stadium including Boston Legacy soccer matches, international soccer friendlies, NCAA football/lacrosse, high school football and other events as assigned. This role ensures flawless event execution by understanding event goals and objectives, developing detailed project plans, coordinating with the external stakeholders, and disseminating event details and logistics to internal departments across stadium special events.

DUTIES AND RESPONSIBILITIES

1. Manager and execute special events hosted at Gillette Stadium, ensuring coordination between operational departments and external stakeholders for successful event operations.
2. Serve as the primary on-site liaison and representative for assigned events. Collaborate with clients to understand their event objectives and needs, ensuring satisfaction throughout the planning and execution process.
3. Develop relationships and maintain positive rapport with event leadership teams and other third-party stakeholders ensuring event success.
4. Develop and manage event project plans, executables and roadmap between internal operational departments and external constituents.
5. Manage and drive event success by ensuring that all event requirements and action items are clearly communicated, coordinated, accurately measured, and executed by internal stakeholders in accordance with project milestones and deadlines - including but not limited to pre-event communications, fan experience programs, sponsor obligations, hospitality, game presentation, and guest services.
6. Collaborate cross-functionally with Operations and Security to implement safety and risk management protocols to ensure the well-being of event attendees, staff, and vendors.
7. Manage post-event evaluations to assess success, identify areas for improvement and implement operational enhancements and as appropriate, offer recommendations for enhanced customer service touchpoints. Partner with key stakeholders to implement operational enhancements post event.
8. Monitor and manage event budgets to ensure financial efficiency and alignment with event goals. This includes forecasting costs, tracking expenditures, and providing regular budget reports to stakeholders.
9. Manage direct reports to include scheduling, payroll and performance of staff, partnering with HR as necessary.
10. Special projects and assignments as business dictates.
11. Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.

SUPERVISORY RESPONSIBILITIES

• Special Event Coordinator

SKILLS AND QUALIFICATIONS

• Bachelor's Degree in Sports Management or related field preferred, or equivalent work experience
• 6+ years' experience managing large, complex stadium events or similar preferred.
• Strong leadership and problem-solving skills, ability to work with a team
• Excellent communication and relationship building skills
• Outstanding project management, planning and time management skills with demonstrated ability to manage multiple priorities and deadlines.
• High integrity, ensuring confidentiality and discretion at all times
• Must have attention to detail and focused concentration
• Must be able to learn new tasks and complete tasks independently
• Must be able to make timely decisions in the context of the workflow
• Must possess strong organizational skills, ability to multi-task and responsiveness
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the event schedule.

PHYSICAL DEMANDS

• The employee is required to stand and walk for long periods of time
• While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
• The employee frequently is required to talk or hear
• The employee is occasionally required to reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

• Normal office environment.
• On event days the work environment is loud
• Position may require work in inclement weather

CERTIFICATES, LICENSES, REGISTRATIONS

• None Required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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