People Operations Specialist

People Operations / HR Generalist - Tier 2 (HR Shared Services)

Location: Remote/Flexible (Global organization)

Are you energized by solving complex HR challenges, improving processes, and creating an employee experience that truly makes a difference? Join a fast-growing, mission-driven global company where People Operations is a strategic partner, not a back-office function.

We're looking for a curious, detail-oriented, and self-directed HR professional who is excited to support employees at scale, collaborate with Centers of Excellence (CoEs), and help build world-class HR programs.

This role is perfect for someone who enjoys a blend of HR support, data analysis, continuous process improvement, and cross-functional partnership.

What You'll Do

Employee & HR Support

• Serve as a trusted escalation point for Tier 1 HR inquiries-providing timely, accurate, and empathetic support to employees and internal HR partners.
• Handle complex global transactions, ensuring a seamless employee experience.

CoE Partnership & Program Support

• Collaborate with CoEs (Benefits, Learning & Development, Employee Relations, etc.) to support organization-wide programs.
• Identify patterns, inefficiencies, and opportunities to optimize HR processes and program delivery.
• Create clear, engaging materials for CoE initiatives.
• Operationalize Learning & Development programs-track enrollments, maintain reporting, and support content preparation.

Knowledge Management

• Own and maintain HR knowledge base content; partner with subject matter experts to ensure information remains accurate and up to date.

HR Analytics & Reporting

• Support People Partners with HR metrics, data extraction, and basic analysis to generate insights.
• Provide reports and participate in ad-hoc projects across HR teams.

Cross-Functional Collaboration

• Build strong relationships with People Partners and CoE leaders to drive effective and scalable solutions.
• Act as a strategic partner for global HR initiatives, ensuring alignment and consistency across regions.

What You Bring

• 2+ years of Human Resources experience
• Excellent active listening and communication skills, with the ability to support employees across all levels.
• Experience building relationships and collaborating with cross-functional teams.
• Strong research, problem-solving, and critical-thinking abilities.
• Comfort with HR systems-ability to extract, organize, and interpret data (beginner-level analysis and visualization).
• A mindset focused on continuous improvement, consistency, and operational excellence.
• Ability to follow processes while also spotting opportunities to innovate and simplify.

Why You'll Love This Role

• You'll influence and improve employee-facing HR processes at a global scale.
• You'll work with a collaborative, supportive HR team that values innovation and transparency.
• You'll have autonomy to contribute ideas, take ownership, and drive real impact.
• You'll join a company that invests in People Operations as a strategic driver of culture and growth.

If you're excited to blend HR expertise with process optimization, cross-team collaboration, and meaningful employee support, we'd love to hear from you.

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