Service Support Facilitator, Associate - Remote in West Virginia

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary:

Acentra Health is seeking a dedicated Service Support Facilitator to join our growing team and play a key role in empowering individuals within the I/DD Waiver Program. In this vital position, you will conduct initial and annual assessments that form the foundation for determining medical eligibility and establishing individualized budgets for program members. These personalized budgets are essential tools that help each member's planning team make informed, strategic decisions regarding community-based supports and services.

As a Service Support Facilitator, you will ensure accuracy and consistency throughout the redetermination process, providing clear guidance to members and interdisciplinary teams with professionalism, empathy, and meticulous attention to detail. Your role is essential in delivering high-quality assessments, supporting accurate eligibility determinations, and ensuring every member receives consistent and ongoing support.

Job Responsibilities

• Coordinate and support the delivery of services in alignment with organizational policies, procedures, and program standards.

• Schedule, conduct, and thoroughly document member assessments within required timeframes.

• Accurately enter assessment data into the designated web-based system in a timely manner.

• Participate in inter-rater reliability activities to ensure consistent application of assessment instruments and adherence to established protocols.

• Attend monthly I/DD Waiver staff meetings, quarterly all-staff meetings, and all required trainings to remain current on program updates and organizational expectations.

• Assist in monitoring departmental procedures and contribute to quality assurance and performance improvement initiatives.

• Facilitate educational sessions for families or provider agencies, delivering clear guidance on assessment processes, program policies, and budget-related information.

• Conduct satisfaction surveys with an emphasis on achieving meaningful, positive feedback and identifying opportunities for enhancement.

• Provide support in managing service delivery processes to ensure continuity, efficiency, and member-centered outcomes.

• Monitor key performance indicators and recommend adjustments to improve accuracy, quality, and service delivery outcomes.

• Collaborate with and support team members in meeting service delivery objectives and promoting a high-performing, mission-driven environment.

• Adhere to all corporate policies, including compliance with HIPAA Privacy and Security requirements, ensuring the protection of confidential information.

Required Qualifications and Experience

• Bachelor's degree required, as well as a minimum of two years of experience working with the I/DD Waiver population and a demonstrated understanding of applicable program policies, procedures, and community service resources.

• Proficient understanding of person-centered planning principles and their application in service delivery.

• Experience working within Medicaid or the public sector preferred; ability to travel as needed.
• Ability to maintain strict confidentiality in full compliance with HIPAA Privacy and Security requirements while adhering to established workflows, regulatory standards, and industry best practices.
• Excellent verbal, written, and electronic communication skills, with the ability to interact effectively and empathetically with individuals, families, and interdisciplinary teams
• Strong attention to detail, strong organizational skills, and the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficient in navigating multiple computer applications and system interfaces with strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams).

Why us

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest.

~ The Acentra Health Talent Acquisition Team

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The compensation for this role ranges from $49,000.00 - $59,000.00 annual base salary

Based on our compensation program, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

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