Housekeeping Supervisor

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas.

The Housekeeping Supervisor supports the daily operation of the Housekeeping Department by ensuring all guest rooms, suites, and public areas meet the hotel's highest standards of cleanliness, presentation, and luxury service. This role provides hands-on leadership, inspects work for quality, trains team members, and coordinates communication between Housekeeping, Front Office, Engineering, and Laundry. The Housekeeping Supervisor ensures Forbes-level attention to detail while fostering a positive, efficient, and service-focused team environment.

Supervise daily cleaning operations for guest rooms, suites, and public spaces.

• Inspect rooms for cleanliness, maintenance issues, and overall presentation before releasing them to Front Office.

• Assign room boards, track productivity, and make adjustments based on business needs.

• Communicate room status updates (clean, dirty, out-of-order, VIP priorities) to Front Office in real time.

• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.

• Support attendants by providing supplies, assisting with room resets, and answering questions.

• Ensure all guest requests are completed promptly and follow up to confirm satisfaction.

• Log maintenance issues, follow up on work orders, and coordinate with Engineering for urgent needs.

• Monitor team grooming, uniform standards, and adherence to safety procedures.

• Lead by example by maintaining a visible presence on floors and assisting as needed.

• Ensure consistent replenishment and organization of supply closets and carts.

• Handle service recovery and guest interactions with professionalism and care.

• Complete daily reports, room inspection logs, and handoffs for the next shift.

• Train or retrain staff members on cleaning techniques, safety procedures, and service standards.

• May be required to clean rooms as business needs dictate.

• Perform other duties as requested by management.

• High School diploma or equivalent required. College course work in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.