Case Manager

Temple University's Division of Student Affairs is searching for a Case Manager!

Become a part of the Temple family and you will have access to the following:
A hybrid work schedule
Full medical, dental, vision coverage
Paid time off
12 Paid Holidays
Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
A generous retirement plan and so much more!

Salary Range: $42,000 - $45,000
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary
The Case Manager is responsible for assisting the Crisis Assessment Response Education (CARE) Team and supporting the coordination of the management of cases. The CARE team collects, manages, and resolves emerging student matters regarding students of concern, who may be disruptive and/or present a significant danger to themselves or others in the university community. This role contributes to a positive university experience for every student, and is accountable to all Division of Student Affairs (DoSA) Values. The DoSA values are Excellence, Inclusion, Innovation, Integrity, and Respect. The Case Manager is responsible for the initial investigation, follow up and support of the decisions made by the team regarding students of concern. Responsibilities include meeting with students, maintaining student records, and updating both databases and websites related to the CARE team. The Case Manager is responsible for handling emergent, walk in issues to the Dean of Students Office (as outlined below). A component of this position is also training to the broader Temple community on the CARE team functions; including how and what to report. Performs other duties as assigned.

Job Details
This position requires the following background checks: FBI Fingerprinting, PA Child Abuse and Criminal History check, Access to confidential or sensitive Personal Identifiable Information (Handling Purchasing Cards, Cash, Checks, Credit Cards, or managing financial transactions)

Required Education and Experience
* Bachelor's degree in Higher Education & Student Affairs, Counseling, Social Work, Counseling Psychology or related field
* At least 2 years of directly related experience.
* An equivalent combination of education and experience may be considered.

Preferred Education and Experience
* Master's degree in Higher Education & Student Affairs, Counseling, Social Work, Counseling Psychology or related field.
* Experience in a higher education setting, particularly in the Dean of Students' Office, experience in Student Affairs.

Required Skills and Abilities
* Demonstrated ability to work well under pressure and to handle multiple tasks simultaneously. Ability to work collaboratively with people exhibiting mental health crises and/or challenging behaviors.
* Demonstrated sound judgement and ability to think independently.
* Demonstrated ability to take initiative to manage and resolve issues appropriately and expeditiously.
* Strong interpersonal skills, including the ability to build rapport and establish trust with a wide variety of constituencies and stakeholders.
* Knowledge of Clery reporting requirements, FERPA, Title IX, and relevant state and federal laws and policies impacting college students and higher education.
* Demonstrated experience with crisis management functions and database entry.

This position is assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University's Department of Public Safety at 215-204-7900.