Business Systems Analyst IV

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/or Facebook and Instagram: UCF Facilities

The Opportunity:

The UCF IT within Facilities and Business Operations is seeking to hire a Business Systems Analyst IV. This role is responsible for serving as a key strategic liaison between UCF Information Technology (UCF IT) and the university's academic and central support units. The Business Systems Analyst IV plays a senior-level role in driving operational efficiency, identifying high-impact technology solutions, and facilitating IT governance and project initiation processes. The ideal candidate demonstrates advanced analytical and problem-solving skills, a comprehensive understanding of complex business processes, and the ability to translate technical concepts into clear, actionable insights for non-technical stakeholders. This position is critical in transforming institutional needs into effective IT initiatives that enhance the overall experience and success of UCF's faculty, students, and staff.

Responsibilities:

• Serve as the primary liaison between UCF IT and designated academic or central support units, fostering strong, collaborative relationships that align technology services with institutional goals.

• Conduct comprehensive business process analyses to document current-state workflows, identify inefficiencies and pain points, and uncover strategic opportunities for improvement.

• Partner with business and academic leaders to define and document clear business needs, functional requirements, and use cases that inform solution design and implementation.

• Research, evaluate, and recommend technological and process solutions that address complex business challenges while adhering to UCF's strategic objectives and IT architecture standards.

• Develop detailed requirements documentation and process flow diagrams to support project initiation and solution development.

• Identify opportunities for process automation, prioritizing high-impact faculty and student-facing processes to enhance efficiency, service delivery, and user experience.

• Assist in the design of future-state business processes that maximize the value and utility of new or existing IT resources.

• Support business and academic leaders in developing comprehensive business cases, clearly articulating project scope, benefits, costs, and associated risks.

• Guide stakeholders through the IT governance and project intake processes, ensuring project submissions are complete, accurate, and aligned with institutional priorities.

• Develop application and system rationalization plans to increase operational efficiency, reduce technical debt, and optimize UCF's enterprise technology portfolio.

• Collaborate closely with the Project Management Office (PMO) to ensure a seamless transition of approved projects from conception to execution.

• Identify opportunities for continuous improvement within UCF IT, refining internal processes and service offerings to better meet the evolving needs of the university community.

• Work in partnership with the IT Service Management (ITSM) and Performance Analytics teams to monitor service delivery, analyze performance data, and implement initiatives that improve service quality and technology adoption.

• Collaborate with the Organizational Change Management (OCM) and Technology Adoption teams to ensure end-users receive appropriate training, communication, and resources to support successful adoption of new systems and processes.

• Perform other duties as assigned to support the mission and strategic objectives of UCF IT.

Minimum Qualifications:

Bachelor's degree and 5+ years of relevant experience; or High School Diploma (or equivalent) and 9+ years of relevant work experience in lieu of degree oran equivalent combination of education and experiencepursuant toFla. Stat. 112.219(6).

Preferred Qualifications:

• Master's degree in a relevant field.

• Professional certifications such as Certified Business Analysis Professional, Six Sigma, ITIL or other related.

• Demonstrated experience applying IT governance frameworks and supporting project portfolio management processes.

• Proven ability to identify and document automation opportunities, including robotic process automation (RPA) or workflow optimization.

• Familiarity with the technology landscape, business processes, and organizational structure of a large public research university.

• Strong facilitation skills with demonstrated success leading cross-functional workshops to define requirements, streamline processes, and prioritize IT initiatives.

• Strong analytical and problem-solving skills with the ability to interpret complex data and translate insights into actionable strategies.

• Experience using enterprise tools such as ServiceNow, Power BI, and project management platforms to track initiatives, measure performance, and visualize trends.

• Excellent communication and stakeholder engagement skills, with a demonstrated ability to influence decision-making at multiple organizational levels.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.