Systems Analyst Supervisor (Remote)

LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm EST. Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL.

GENERAL STATEMENT OF JOB

Under the direction of the Claims System Product Manager, the System Analyst- Supervisor will specialize in systems analysis for Vaya's Claims systems and will coordinate the work of a team of System Analysts focused on Vaya's claims processing system. The Systems Analyst - Supervisor for Claims is responsible for assigning and monitoring progress of the team in day-to-day operations. Additionally, the Systems Analyst - Supervisor for Claims will serve as a working Systems Analyst, assisting with the teams' objectives.

The Systems Analyst - Supervisor for Claims will fully understand both business and information technology and ensures that requirements clearly reflect the true needs of the business, correctly representing all stakeholders. This position is seen as the expert on several technology products, with a specific focus on the HSP product, and how they deliver capabilities to the organization. This position will collaborate with Product Managers, Business Analysts and other project team members to ensure speed of delivery and quality of product is consistent with Vaya Health strategies and objectives. The Systems Analyst is results-driven and strives to make process and system improvements to support the business community and the organization's goals.

ESSENTIAL JOB FUNCTIONS

System Analyst Team Coordination:

• Hold regular team meetings with assigned Systems Analyst, reviewing items on the product backlog and assigning based on priority, bandwidth and team competencies.
• Review progress with team and compile status reports
• Remove barriers and serve as a mentor, working proactively with the Claims System Product Manager and other team leads to ensure work is progressing according to required deadlines

Requirements, Analysis and Design:

• Analyze, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs.
• Creation of BRDs (Business Requirements Document).
• Analyze changes of product design to determine the effect on the end-product and impact to business value.
• Ensure technical and non-technical documentation stays consistent with system configuration as changes are made.
• Partner with both internal and external users, business and technical stakeholders to identify and document requirements, functional, non-functional, technical design and processes that support overall business goals and objectives.
• Act as liaison between business stakeholders (management, customers, or end users) and the software vendors or other Information Technology teams.
• Partner with stakeholders to achieve project goals and provide continued best practice support to ensure successful adoption of the applications/features.
• Thoroughly troubleshoot Tier 2 and 3 support issues for a quick resolution with or without vendor interaction and resolution documentation
• Works under minimal supervision on complex projects to complete deliverables on time
• Translate business requirements into user stories and/or functional/non-functional specifications using mockups/prototypes, process models/diagrams, data models and other documentation where applicable to improve the flow of information through an organization to enhance project success.

System Configuration and Testing:

• Manage the set-up and configuration of systems, including HSP batch loaders, EDI interfaces, and HSP configuration.
• Modify HSP style sheets and/or work with vendor resources to that effect.
• Manage HSP user permission and restriction (access control) setup.
• Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alerts
• Perform design, implementation, and upgrades of information systems to meet the business and user needs
• Evaluate and ensure data integrity of new system enhancements

Administration:

• Participate in business portfolio management meetings - includes report preparation for the meeting and working with stakeholders to prioritize requests in the portfolio.
• Monitor ticket queues to ensure new issues are addressed in a timely manner.
• Participate in troubleshooting to Level 1 support of Enterprise applications
• Demonstrate excellent verbal and written communications skills with technical and non-technical clients Mediates between end users and software vendor as the point of contact and an advocate for the business
• Maintains Standard Operating Procedure (SOP) documentation used to manage, configure, and/or maintain each application.

Other Duties As Assigned.

KNOWLEDGE, SKILL & ABILITIES

• Ability to work with multiple levels of an organization through functional boundaries.
• Expert HSP system knowledge.
• Knowledge of relevant technology concepts (e.g., relational databases).
• Knowledge of Business Intelligence concepts (e.g., reporting, querying software, OLAP, spreadsheets, dashboards, and data mining).
• Possess strong written and verbal communication skills, including prioritizing, problem solving and interpersonal relationship building.
• Experience with common software development lifecycle methodologies, including Waterfall and Agile models (Agile strongly preferred).
• Ability to establish and maintain effective working relationships with a service-oriented attitude in a fast-paced team environment. Includes interaction with internal staff as well as customer staff members and the ability to effectively convey computing concepts to non-technical staff.
• Ability to make suggestions for process improvement to ensure efficiency in IT and business processes.
• Ability to work under pressure and get the job done with attention to detail and within deadlines.
• Ability to demonstrate a high level of accountability and integrity.
• Ability to conduct software presentations for business stakeholders and technology teams.
• Ability to adapt to the business ecosystem and develop a thorough understanding of the technology environment.
• Proficient at analyzing complex inputs and translating data into well-defined system requirements.
• Experienced at creating and maintaining accurate detailed documentation which can be understood by staff or customers at any level.
• Proven time management and organization skills to prioritize workload and meet deadlines.
• Experience on at least one enterprise and cross-functional projects or with integration of multiple systems on dissimilar platforms a plus.
• Ability to create diagrams, workflows, use cases, user stories and test cases.
• Ability to accurately estimate work effort and plan work to meet deadlines
• Self-motivated with the ability to handle multiple tasks simultaneously
• Excellent knowledge in MS Word, MS Excel, MS Visio or equivalent software
• Basic SQL a plus
• XSLT experience a plus.

QUALIFICATIONS & EDUCATION REQUIREMENTS

High school diploma or GED required. Bachelor's degree in Computer Technology preferred. Must have:

• High School Diploma and at least ten (10) years of related experience analyzing and designing business systems

OR

• Associate Degree in computer technology and at least 4-7 of related experience analyzing and designing business systems

OR

• Bachelor's Degree in computer technology and 2-5 years of related experience analyzing and designing business systems.

AND

In addition, incumbent must have at least three years of lead or supervisory experience

Preference will be given to incumbents with at least seven years of related work experience.

PHYSICAL REQUIREMENTS

• Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.
• Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers.
• Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
• Mental concentration is required in all aspects of work.

RESIDENCY REQUIREMENT: The person in this role must live in NC, SC, GA, TN, VA, MD, or FL.

SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation.

DEADLINE FOR APPLICATION: Open Until Filled.

APPLY: Vaya Health accepts online applications in our Career Center, please visit https://www.vayahealth.com/about/careers/.

Vaya Health is an equal opportunity employer.