Data Center Technician

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Data Center Technician

Location(s): Memphis, TN

Role Overview
Engineers will support, troubleshoot, repair, install, and maintain Dell server products located at the customer site. This is a hands-on hardware role requiring experience working on servers, including wiring, part replacements, and physical tasks involving heavy lifting.

Key Responsibilities

• Perform triage of hardware issues based on guidance from Dell Support.
• Execute Plans of Action (POAs) provided by Dell Domain Engineers/L3 Support.
• Document results, logs, and service reports, including details such as parts numbers and PPIDs for replaced components, and submit them to Dell via case email.
• Reseat, swap, or replace server components.
• Conduct server testing and validation, including diagnostics and log uploads.
• Perform firmware upgrades as required.
• Manage the parts locker (inbound and outbound materials).
• Manage spare parts during customer-wide server deployments (distinct from parts locker).
• Facilitate parts returns to Dell.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree preferred.
• Generally 4-6 years of experience in related technical responsibilities.
• Must have hands-on experience working with server hardware (wiring and hardware).
• Must be able to perform heavy lifting.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.