Area Retail Manager

Want to work for a company that cares about its community and its employees? We believe in making the place we live and work better every day. We strive to succeed in business while also being valuable and compassionate neighbors.

Come find your passion with us! Mountain West Bank. Today. Tomorrow. Together.

At Mountain West Bank we're more than a job, we take pride in our culture and our employees. Our company has been in the Forbes Top 20 List for the past nine years and we continue grow and succeed. We offer excellent benefits including Medical, Dental, Vision, 401(k) , Profit Sharing, Employee Assistance programs and generous paid time off plans and more! This is full time, salaried position at 40 hour a week. Mountain West Bank is currently looking for an experienced Area Retail Manager for our North idaho branches (Post Falls, Coeur d'Alene, and Hayden). Under the direction of the Community Banking President, the Area Manager is responsible for: The assigned market's growth, as evidenced primarily by financial performance; character, as evidenced by the favorable reputation the company has earned; Personal and employee community involvement and volunteerism; and continual delivery of legendary service throughout the assigned market. Supervises 1-3 Branch Managers located in the respective market.

Responsible for managing all activities of a full-service branch office including supervising the operational and audit functions of the branch. Ensures that customers receive consistent high quality customer service. Acquires and retains core deposit accounts, oversees consumer lending production and growth, and develops branch personnel into highly proficient individuals; ensuring high levels of customer service, selling and cross-selling products and services, and technical knowledge. Represents the Bank in the communities in which the office is located through community activity and leadership. Leads and motivates the branch staff to increase profitability, growth, and productivity. Regular and predictable attendance is an essential function of this job. Salary DOE.

DUTIES AND RESPONSIBILITIES:

• Ensure through training and personal example, that all office staff maintain a professional, courteous demeanor and provide customer service of the highest quality at all times.
• Manage and motivate the branch staff to promote products and services that ensure high standards of service to all customers; cross-training, coaching and promoting our HPG program. Establish specific, measurable sales, customer service, and productivity goals for the branch as a whole and for each individual employee. Provides feedback on performance and recognizes productivity and service accomplishments.
• Holds regular (at least monthly) meetings as a forum to motivate, share ideas, and success stories and provide instruction and learning activities.
• Encourages professional development of all branch personnel. Develops and promotes an atmosphere where individuals and teams have opportunities to grow within our organization. Manages the branch staff to ensure the office operates at optimum efficiency and that the staff is trained, motivated, and service oriented.
• Assists with hiring, reviews, promotions, and termination of branch personnel within the guidelines set by the Human Resources Department. Appraises performance of subordinates and recommends promotions, salary adjustments, and additional training as warranted. Provides for optimum utilization of employees. Supervises the training and cross-training of staff to affect maximum performance.
• Assigns duties to meet fluctuations in workload and scheduling of vacations. Supervises the preparation of staffing schedule sufficient to meet customer service demands and to ensure that the service function is adequately covered.
• Works with customers regarding any operational, lending or deposit-servicing need. Makes customer and non-customer calls to ascertain customer service needs, resolve problems, and to sell and cross-sell Bank products and services.
• Directs and administers the consumer loan portfolio of the branch soliciting new loans at every opportunity.
• Works directly with Customer Service Manager to ensure operational functions of the branch. Is accountable for the physical condition of the building inside and out. Is responsible for the general security and safety of the branch.
• Prepares the branch's business development plan and is responsible for results in relation to the overall marketing goals of the Bank. Joins and is active in community events and organizations that help promote the bank. Takes part in activities which enhance the Bank's image. Analyzes general and local market conditions and makes recommendations to the Area Manager on local marketing direction.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

QUALIFICATIONS:

• High school diploma or equivalent.
• Prior Branch Manager or Area Manager experience.
• Ability to motivate branch staff to increase sales and cross-sell productivity. Provide consistently high-quality customer service and aspire to and achieve high superior performance.
• Ability to plan, organize, delegate, and control branch operations at all levels.
• Highly developed sales and customer communication skills as demonstrated by sales leadership.
• Analytical skills to conduct loan analysis and determine loan needs and qualifications of customers.
• Good knowledge of banking compliance, policies, and procedures.
• Good knowledge of local market conditions.
• Has an excellent understanding of banking operational policies and procedures.
• Excellent customer service skills.
• Advanced communication and interpersonal skills.
• Good computer skills including knowledge of MS Word and Excel.

KNOWLEDGE, SKILL, ABILITY:

• Prior cash handling experience
• Jack Henry core operating system
• Previous knowledge of MWB products and services
• Previous Management experience

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.