Supervisor, VAD Operations

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - VIRTUAL - US Pennsylvania

Division:Road
Job Posting Title: Supervisor, VAD Operations - 104427
Time Type: Full Time

Summary

At DSV Road Transport, The Supervisor, VAD Operations will oversees Monday - Friday field operations, dispatch functions, and driver management for the assigned market. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager's absence. This position plays a key role in delivering consistent operational performance over weekend-heavy periods.

Duties and Responsibilities

• Serve as back-up to the Manager, providing operational leadership Monday - Friday.
• Lead, coach, develop, and schedule dispatchers and operators for weekday operations.
• Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
• Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence.
• Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.
• Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time).
• Support driver performance management, including service issues, attendance, and safety compliance.
• Coordinate with maintenance to ensure equipment availability and readiness.
• Participate in accident/incident investigations and collaborate with Safety for follow-up actions.
• Lead dispatch huddles, operational updates, and communication with drivers and support staff.
• Address escalations quickly and effectively to ensure weekend operational continuity.
• Work with Road Management to support productivity targets and dispatch reporting.
• Partner with Sales to support customer retention and identify operational opportunities.
• Assist with settlement disputes, documentation accuracy, and load tracking issues.
• Perform additional duties and special projects as assigned.

Supervisory Responsibilities (if any)

• Oversee drivers, dispatchers, and operational support personnel assigned to weekdayoperations.
• Approve timesheets, PTO requests, and daily schedule assignments.
• Conduct coaching, feedback, and performance evaluations.
• Support corrective actions in coordination with Road Management.
• Participate in interviewing and hiring decisions for operators and dispatch roles.
• Maintain a positive work culture and ensure compliance with company policies.

Educational background / Work experience / Minimum Qualifications

• High school diploma or GED.
• 3+ years of transportation, logistics, or dispatch operations experience.
• 2+ years of experience supervising drivers, dispatchers, or fleet operations.
• Strong knowledge of DOT, FMCSA, and HOS regulations.
• Experience using TMS systems, ELDs, routing tools, and load tracking systems.
• Strong communication, leadership, and problem-solving skills.
• Ability to lead operations during non-standard hours (weekend/transition days).

Preferred Qualifications

• Bachelor's degree in Supply Chain, Business, Logistics, or related field.
• 5+ years of transportation operations or dispatch experience.
• 3+ years supervising teams in a logistics or trucking environment.
• White glove, last-mile, or VAD delivery experience.
• Freight brokerage experience.
• Bilingual (English/Spanish).

Skills & Competencies

• Team player with ability to work alongside and lead diverse cross-functional teams.
• Capability to work under time and quota pressures.
• Analytical mindset to optimize and keep the supply chain running in a world of change
• Accustomed to working in a fast-paced, dynamic environment.

• Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets.

Language skills

• Business fluent in English
• Preferably good command of local language
• Bi-lingual a plus

Computer Literacy

• Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)

• Experience with Transportation Management Systems and ELDs

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. The employee must also be able to travel by land, air, or sea as needed.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The job is performed in an office environment

The physical demands and work environment characteristics described above represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

At Will Employment

DSV Road Transport Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not

For this position, the expected base pay range is $62,400- $80,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.