Temporary Payment Analyst I or II

As a Temporary Payment Analyst I or II, your role is pivotal in ensuring timely and accurate processing of various back office operational functions to ensure seamless execution and delivery of consumer and business payment services for WSECU members. End date for the temporary assignment is March 31, 2026. In this role you'll be providing phone, chat and email support to members and coworkers for operational, technical and service-related needs. You'll be responsible for handling member and employee inquiries related to payment services, while performing accurate and timely execution of department related back-office functions. You'll be providing operational and technical support to internal and external members for ACH, check processing, Mobile Deposit, Bill Pay, Peer to Peer P2P, Digital Currency, Wire Processing, and oversight and maintenance related to our core processing system, Symitar. Ready to learn more!

Your day may include:

• Delivering outstanding service and support through responsive and positive interactions with co-workers, members, and external parties via phone, email, chat, and SharePoint
• Actively building relationships with co-workers to foster a collaborative working environment and respond positively to departmental and organizational changes
• Providing guidance to leaders and staff with diplomacy and tact to resolve complex account issues, threats and risks impacting members and/ staff
• Exhibiting a high level of integrity and maintaining confidentiality of sensitive information
• Contributing to forward thinking initiatives aimed at improving accuracy and efficiency of department and credit union processes
• Effectively managing high call volumes, directly assisting members and credit union business lines
• Performing various support and maintenance tasks to ensure effective delivery of department operating functions under the responsibility of the Payments Department
• Providing technical support across various software platforms, including Application Enhancer, Federal Reserve, FIS, Image Center/Smart Pay, PASS, Symitar and Vanco
• Participating in business line network and user groups upholding credit union standards in the sharing of information
• Identifying opportunities for process improvement or efficiency in department operations and works with leaders to support implementation efforts when feasible

What you bring to the team:

For Payments Analyst I

Competitive pay for Payments Analyst I: $20.86 - $31.29 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan

• The target starting pay for this position is $20.86 - $26.07 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.

• Minimum of two (2) years' experience in a financial institution with preference given for experience in a back office operating area
• Minimum of two (2) years' experience in customer service, data and/or transaction analysis
• Computer experience including proficiency in Microsoft Outlook, Excel and Word
• Effective oral and written communication skills
• Ability to analyze information and form recommendations

For Payment Analyst II

Competitive pay for Payments Analyst II: $23.29 - $34.94 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan

• The target starting pay for this position is $23.29 - $29.12 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.

• Minimum of three (3) years' experience in a financial institution with preference given for experience in a back office operating area
• Minimum of three (3) years' experience in customer service, data and/or transaction analysis
• Minimum of three (3) years' experience handling escalated and emotionally charged calls
• Computer experience including proficiency in Microsoft Outlook, Excel and Word
• Effective oral and written communication skills
• Ability to analyze information and form recommendations

**WSECU is currently hiring a Payments Analyst I or II dependent on qualifications**

Where we're located: 330 Union Ave, Olympia WA. This is an in-office position. Working from home may be approved on occasion by leader ad-hoc

Working from home/hybrid requirements:

• Reliable, high-speed home internet connection
• Private, confidential workspace, away from distractions and other people
• Suitable desk/surface and desk chair

When you'd work: Monday - Friday, 7:00 am - 6:00 pm, full time minimum 40 hours per week, with scheduling flexibility to meet service for this non-exempt Temporary position; End date for the temporary assignment is March 31, 2026

WSECU was named to the Forbes Best-In-State Credit Unionlist in 2025, making us the only credit union in Washingtonto earn this recognition five years in a row!

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We champion our employees' unique differences because we believe diversity is critical to the success of our members and the communities we serve. We're proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.

Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable application to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 360-754-2118 or email us for assistance.