Resort Manager

Description

Ready to lead a team that creates unforgettable experiences every day? Timber Ridge Lodge & Waterpark is seeking a dynamic, results-driven Resort Manager to guide our team and deliver exceptional guest experiences. This role offers the chance to shape the property's future success while advancing your own career within a respected organization.

As the Resort Manager, you will lead operational excellence, ensure strong financial performance, and cultivate a positive, high-performance culture. Success will be measured by achieving financial goals, elevating guest satisfaction, and driving associate engagement, all while maintaining the property's reputation as a premier hospitality destination in the Lake Geneva community. If you're a passionate, results-oriented leader committed to hospitality and team development, we invite you to explore this exciting opportunity.

About Timber Ridge Lodge & Waterpark

Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort & Spa, is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge offers a family-friendly getaway designed for unforgettable memories. Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, a 11-hole short course, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.

What you will be doing:

• Champion the hotel's strategic vision and drive its execution through innovative planning and decisive leadership

• Foster a culture of excellence by empowering associates to deliver outstanding guest service and personalized care

• Serve as an active community partner, enhancing the hotel's presence and impact within the local area

• Ensure financial performance by delivering accurate forecasts and making timely staffing and operational adjustments

• Lead revenue-generating initiatives and adapt quickly to market trends by guiding Commercial Team efforts

• Engage directly in sales efforts through property tours, presentations, and client meetings to support business growth

• Oversee the recruitment, training, development, and retention of top talent across all departments

• Provide ongoing support and guidance to team members, cultivating a respectful and productive work environment

• Other duties as assigned

What we are looking for:

• Proven General Manager experience in a small to mid-sized hotel or a progressive operations career path leading to GM readiness
• Waterpark operations and leadership experience strongly preferred
• People-first, team-oriented leader with a strong focus on hiring, development, and mentorship
• Strategic business thinker with proven success in revenue management and market positioning
• Strong financial acumen with hands-on experience managing P&L, budgets, forecasts, and capital planning
• Results-driven with a track record of delivering high-quality outcomes with urgency and accountability
• Marketing- and sales-minded leader who consistently positions properties as competitive market leaders
• Trusted brand and community ambassador with impeccable integrity and discretion
• Entrepreneurial, detail-focused communicator who drives innovation and operational excellence

• A Bachelor's degree is preferred

  What's in it for you?

• Eligible for customary Executive Committee privileges and annual Resort Manager incentive program

• Room discounts at Marcus Hotels & Resorts properties

• Discounts at other Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

• Marcus Theatres movie pass and discounts

• Complimentary gym membership

• Ability to grow your career and transfer from one property to another

• Paid time off

• Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

• And more!

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Timber Ridge Lodge & Waterpark is an equal opportunity employer.