Salesforce Developer

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Position Summary

We are seeking a highly skilled Salesforce Developer with 5+ years of experience in the Eastern or Central time zone to support the ongoing development and optimization of our Salesforce ecosystem. This role focuses on enhancing Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, and Live Agent/Chat functionality. The ideal candidate will deliver scalable, high-quality solutions that improve both agent efficiency and customer experience. This position collaborates closely with Product, Operations, Engineering, Mobile, UI, Agentforce, and other cross-functional teams.

Key Responsibilities

• Develop and maintain scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, Triggers, and SOQL/SOSL.
• Lead development efforts across Service Cloud, including:
  • Case Management automation and workflow enhancements
  • Omni-Channel routing, presence configurations, and Supervisor tools
  • Knowledge article lifecycle management and search tuning
  • Live Agent/Chat and Messaging configurations
• Collaborate with Mobile, UI, Agentforce, and cross-functional teams to deliver seamless, integrated solutions.
• Translate business requirements into scalable and maintainable technical designs.
• Build and maintain integrations using REST/SOAP APIs, platform events, and middleware.
• Conduct code reviews and ensure adherence to Salesforce development best practices.
• Troubleshoot production issues and drive root-cause analysis and remediation.
• Participate in Agile ceremonies and support sprint planning, estimation, and release readiness.
• Maintain comprehensive technical documentation including designs, data flows, and architecture.

Required Qualifications

• 5+ years of hands-on Salesforce development experience in medium-to-large org environments.
• Strong expertise in Service Cloud, including:
  • Case Management
  • Omni-Channel routing and configurations
  • Knowledge management (article types, visibility, search tuning)
  • Live Agent/Chat and Messaging
• Advanced technical proficiency with:
  • Apex (classes, triggers, batch, schedulable)
  • Lightning Web Components (LWC)
  • Flows and declarative automation
• Strong understanding of integration patterns (REST, SOAP, platform events).
• Experience working within Agile/Scrum methodologies.

Required Certifications

• Salesforce Certified Platform Administrator
• Salesforce Certified Platform Developer

Preferred Qualifications

• Experience with Agentforce (AI bots, agent assistance, automated classification/routing).
• Copado DevOps experience (pipelines, deployments, version control).
• Experience with Entitlements, Milestones, or Field Service.
• Familiarity with Salesforce security model (profiles, permission sets, sharing rules).
• Experience with CI/CD practices and Git-based version control.
• Experience in the healthcare industry.

Preferred Certifications

• Salesforce Certified Platform Developer II
• Salesforce Certified Agentforce Specialist
• Salesforce Certified Service Cloud Consultant

Key Competencies

• Strong analytical and problem-solving skills with close attention to detail.
• Effective communication and cross-functional collaboration skills.
• Ability to partner closely with Mobile, UI, Agentforce, and other teams.
• Ability to work independently and deliver results in a fast-paced environment.
• Proactive, adaptable, and committed to continuous learning.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

The base salary range for this position is$110,000 - $125,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.