Business Analyst

SUMMARY/OBJECTIVE

Responsible to ensure the Enterprise Resource Planning (ERP) system supports business processes within our organization. The position will provide end user and application support to ERP system users. The ideal candidate will be able to add and develop new skills and knowledge that may be needed to support the organization. They will have or will need to develop business and technical expertise to assist, support, and develop this role.

ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Organizational Support

• Ability to create and maintain business relationships with internal and external personal
• Understand business practices and procedures in order to design, develop, and maintain automated workflow processes
• Understand business analysts' principles, process modeling, software configuration and testing
• Help drive continuous improvement that results in operational efficiencies
• Help support and coordinate ERP expansion into business areas that are not currently part of ERP System
• Document existing and best practices for business, processes
• Assist in training and ongoing development of ERP system users

Application Support

• Design, develop, and maintain reports and business intelligence dashboards used by ERP system users
• Document and maintain application workflows and processes
• Thoroughly understand ERP security structure in order to assign appropriate system access to users at different levels throughout the organization and its partners
• Create, document, and ensure testing procedures are followed
• Coordinate upgrades and patches to the ERP system among business units and partners
• Provide timely and accurate communication for all business and information technology related issues including system status, support requests, and service outages
• Act as secondary ERP support for multiple business units.
• Coordinate ERP issues and changes between multiple departments
• Understand application testing procedures and documentation
• Provide end user support for ERP applications and project management software

Hardware and Software Support

• Understand and implement workflows, reports, and dashboards to meet business process requirements.
• Understand the application, hardware, and software to help identify the cause and needed resolution

BASIC QUALIFICATIONS

• Bachelor's Degree business, computer science, or related field. Or, equivalent combination of related education, training and experience.